Accomplished Physical Therapist possessing strong clinical assessment and evaluation skills. Provides supportive environment conducive to addressing individual needs. Distinguished client-facing skills and experience working closely with health care professionals to assess and treat complex conditions.
Hi, I’m
Farah Razli
Physiotherapist
Alor Gajah,04
Summary
Overview
3
Languages
Work History
Mind Body Soul SDN BHD, Glenmarie, Shah Alam
Physiotherapist
Job overview
- Conducted clinical assessment and evaluation to determine patient needs.
- Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
- Constructed physiotherapy treatment plans to increase functionality and strength.
- Supervised clinical students, certified and licensed assistants, technicians, and volunteers.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments
NH Therapy Center, Shah Alam
Part Time Mobile Therapist
Job overview
- Constructed physiotherapy treatment plans to increase functionality and strength.
- Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs.
- Educated patients and family members regarding diagnosis, injury prevention, and therapeutic treatments.
Shopee, Kuala Lumpur
Fraud Specialist
Job overview
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Evaluated customer data to identify and prevent fraudulent activities.
- Conducted forensic analyses of financial records to identify fraudulent activity and accurately report findings.
Agoda, Kuala Lumpur
Customer Experience Specialist
2023.08 - Current (1 year & 1 month)
Job overview
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Maintained up-to-date knowledge of product and service changes.
- Documented customer interactions in internal database to maintain customer service history details.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Ramsay Sime Darby Healthcare College Setia Alam Selangor
Diploma from Physiotherapy
2018.01 - 2021.01 (3 years)
University Overview
- Member of Malaysian Physiotherapy Student Association
- Elected to President for Student Council in 2020
- Member of Performance Arts Club
- Completed clinical placements in 6 Centers/Institutions
- Attended Spinal Muscular Atrophy Virtual Talk 2021
- Awarded UCSIUPSA INTER-UNIVERSITY DEBATE COMPETITION - BEST SPEAKER 2021
- Awarded THE DUKE OF EDINBURGH'S AWARD (GOLD) 2018
Mahsa University Bandar Saujana Putra
Bachelor (Hons) of Physiotherapy from Physiotherapy
University Overview
Skills
Patient-focused therapy
Accomplishments
Accomplishments
- Spearheaded at enhancing customer satisfaction, resulting in a notable 95% increase in positive feedback within 3 months.
- Implemented streamlined communication protocols that improved issue resolution times, contributing to a 3% reduction in customer complaints and escalations.
- Collaborated with cross-functional teams to integrate customer feedback into product/service improvements, leading to increased customer loyalty and repeat business.
- Developed and executed a community outreach program focused on preventive physiotherapy measures, reaching 20 individuals and promoting the importance of proactive musculoskeletal health.
- Commended for reducing the pain and suffering 5 geriatric patients struggling with joint problems and arthritis.
- Consistently recognized by peers for outstanding achievement in working with children with disabilities.
Work Achievement:
Achievements through Project Handling at Agoda:
Achievement as a Physiotherapist at Mind Body Soul Center:
Timeline
Customer Experience Specialist
Agoda
2023.08 - Current (1 year & 1 month)
Ramsay Sime Darby Healthcare College
Diploma from Physiotherapy
2018.01 - 2021.01 (3 years)
Physiotherapist
Mind Body Soul SDN BHD
Part Time Mobile Therapist
NH Therapy Center
Fraud Specialist
Shopee
Mahsa University
Bachelor (Hons) of Physiotherapy from Physiotherapy
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