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FARAH NOORBAITY BINTI ABDUL RANI
CUSTOMER SERVICE PROFESSIONAL
Kajang
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work History
TM ASSURANCE, BILLING & PROVOSIONING DEPARTMENT
TM ASSURANCE, BILLING & PROVOSIONING DEPARTMENT
06.2021 - Current
- Established clear performance metrics for the billing team, leading to increased accountability and performance improvement.
CUSTOMER SERVICE PROFESSIONAL
Vads Berhad
01.2015 - 05.2021
- Assist incoming call: Inbound Billing Telekom Malaysia Berhad Customer Basic Salary: RM1,500
- Responded to customer calls and emails to answer questions about products and services.
RECEPTIONIST
Myeg Services Sdn Bhd
04.2010 - 09.2013
- Do it road tax, get payment and data entry
- Update registration card Basic Salary: RM1,160
- Organized, maintained and updated information in computer databases.
ADMIN CLERK
Jabatan Hal Ehwal Khas (JASA)
09.2007 - 03.2008
- Basic Salary: RM1,330.30
- Reviewed files, records and other documents to obtain information to respond to requests.
- Maintained filing system and organized customer documents for easy retrieval of information.
ADMIN CLERK (INTERNSHIP)
Pusat Teknologi Maklumat Universiti Malaya
- Manage documentation
- Check and handling claim issuance from all staff
- Assist and back-up Customer Service, internal and external
Education
Sijil Kemahiran Malaysia - Junior Secretary
Institut Generasi
06.2010 - 05.2010
Certificated Management Information System -
Yayasan Pendidikan & Vokasional Wanita Malaysia
10.2003 - 05.2005
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Sungai Besi
2000
Penilaian Menengah Rendah (PMR) - undefined
Sekolah Menengah Kebangsaan Sungai Besi
Ujian Pencapaian Sekolah (UPSR) - undefined
Sekolah Rendah Taman Cuepacs
01.1990 - 04.1995
Skills
Microsoft PowerPoint
Microsoft Excel
Reliability
Administrative Support
Data Entry
Activities / Involvement
- Members of Self Acces Centre and English Society, Sekolah Menengah Kebangsaan Sungai Besi
- Members at booth Pesta Konvokesyen Universiti Malaya
- Prefect of Sekolah Menengah Kebangsaan Sungai Besi (1998-2000)
- Members of Bola Tampar, Sekolah Menengah Kebangsaan Sungai Besi
- Members of Usahawan Muda, Sekolah Menengah Kebangsaan Sungai Besi
Social Media - Instagram
@farahnoorbaity
References
- FAIRUL IDRIS BIN ARIPIN, Team Leader (CcLite Department), Vads TTDI, Kuala Lumpur, 013-331 2929
- EN. SUKHVINDER SINGH, Team Leader (Billing Department), Vads TTDI, Kuala Lumpur, 012-978 1851
- EN. ISMAIL B. ZAMRI, Ketua Akauntan (Bhg. Pentadbiran & Kewangan), Jabatan Hal Ehwal Khas (JASA), Kompleks Pejabat Kerajaan, Kuala Lumpur, 03-2698 7152
- EN. WAN HASMARIZAL, Pegawai Penilai, YPVWM, Kuala Lumpur, 03-7954 1244
Accomplishments
- Members of Self Acces Centre and English Society, Sekolah Menegah Kebangsaan Sungai Besi.
- Members at booth Pesta Konvokesyen Universiti Malaya.
- Prefect of Sekolah Menegah Kebangsaan Sungai Besi (1998-2000).
- Members of Bola Tampar, Sekolah Menegah Kebangsaan Sungai Besi.
- Members of usahawan Muda, Sekolah Menegah Kebangsaan Sungai Besi
- Healthy Employee Award Year 2014
Interests
Gym
Bowling
Music
Timeline
TM ASSURANCE, BILLING & PROVOSIONING DEPARTMENT
TM ASSURANCE, BILLING & PROVOSIONING DEPARTMENT
06.2021 - Current
CUSTOMER SERVICE PROFESSIONAL
Vads Berhad
01.2015 - 05.2021
Sijil Kemahiran Malaysia - Junior Secretary
Institut Generasi
06.2010 - 05.2010
RECEPTIONIST
Myeg Services Sdn Bhd
04.2010 - 09.2013
ADMIN CLERK
Jabatan Hal Ehwal Khas (JASA)
09.2007 - 03.2008
Certificated Management Information System -
Yayasan Pendidikan & Vokasional Wanita Malaysia
10.2003 - 05.2005
Ujian Pencapaian Sekolah (UPSR) - undefined
Sekolah Rendah Taman Cuepacs
01.1990 - 04.1995
ADMIN CLERK (INTERNSHIP)
Pusat Teknologi Maklumat Universiti Malaya
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Kebangsaan Sungai Besi
Penilaian Menengah Rendah (PMR) - undefined
Sekolah Menengah Kebangsaan Sungai Besi