FARAH KHAN
Human Resource & Admin Executive
Shah Alam, Selangor
Summary
Dedicated and detail-oriented Human Resources & Administrative Executive with over more than 3 years of experience in managing HR operations, recruitment, employee relations, and administrative support. Proven ability to streamline HR processes, ensure compliance with labor laws, and support organizational efficiency. Strong interpersonal skills, a proactive approach to problem-solving, and a passion for creating a positive workplace culture.
Overview
7
7
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Human Resources & Admin Executive
Tripfez Travel & Tours Sdn. Bhd.
Subang Jaya, Selangor
03.2022 - Current
- Coordinate end-to-end recruitment: Job postings, interviews, hiring, and onboarding and offboarding.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Process contribution for EPF, PCB, HRDC, Socso.
- HRDC training grants application, claim and reimbursement.
- Process monthly payroll for employees using SQL payroll system.
- Manage attendance, leave records, and timekeeping systems. (Ingress system)
- Ensure compliance with labor laws and internal policies.
- Maintain employee records and HR databases.
- Assist in performance management and employee evaluations. (KPI)
- Organize training and development initiatives.
- Manage administrative documents (e.g., contracts, letters, licenses). (License Majilis, MOTAC, Petronas, MOF etc)
- Support event planning and office activities.
Administrative Executive
Tripfez Travel Sdn. Bhd.
03.2019 - 08.2020
- Handled confidential HR documentation, supported and oversaw staff onboarding/offboarding.
- Implemented an asset tracking system that improved accountability and reduced losses.
- Perform general office administrative tasks such as filing, data entry, recordkeeping, and document management.
- Monitor and maintain office supplies inventory; coordinate with suppliers and vendors.
- Provide support to HR or Finance departments with basic admin-related tasks.
- Handle incoming calls, emails, and other communications professionally.
- Perform other duties as assigned by management.
Call Center Executive
Digi Telecommunications Sdn. Bhd. (HQ)
01.2019 - 02.2019
- Handle inbound and outbound calls in a professional and courteous manner.
- Respond to customer inquiries regarding mobile plans, billing, data packages, and promotions.
- Troubleshoot technical issues and guide customers through simple troubleshooting steps.
- Escalate complex issues to relevant departments when necessary.
- Record call details and update customer profiles in the system accurately.
- Meet daily KPIs related to call handling time, customer satisfaction, and resolution rate.
- Maintain up-to-date knowledge of Digi’s products, services, and system updates.
- Deliver excellent customer experience and maintain a positive brand image.
Network Industry & Cost Management (Internship)
Digi Communication Sdn. Bhd. (HQ)
08.2018 - 12.2018
- SBC Recon and SBC related activities
- AA audit and all AA related activities
- Tenancy Renewal for OB sites
- Industry and renewals are based on the Digi Telecommunications activities on all the tenancy
renewals and AA related activities which are made to MCMC. Every renewals need to be
compliance based on the data provide by the team and MCMC. This is to ensure any loss to the
organization where a license may cost more than RM 1000 per sheet. License are made for each
and every sites of DIGI, where there are thousands of sites.
Education
Degree in Customer Service Management - Faculty Business Management
Universiti Teknologi Mara (UiTM)
Puncak Alam, Selangor 04.2001 -
Diploma in Office Management & Technology - Business Management
Universiti Teknologi Mara (UiTM)
Lendu, Melaka 04.2001 -
Skills
Administrative management
New employee orientations
Database coordination
File management
Administrative leadership
Customer service
Report preparation
Document management
Certification
Sistem Latihan Dual Nasional (SLDN) (CIAST)
Timeline
Sistem Latihan Dual Nasional (SLDN) (CIAST)
03-2025
OSH Talk: Full Enforcement of The Occupational Safety and Health (Amendment) Act 2022
02-2025
Incentive Travel Training Program for Travel Personnel
01-2025
HRDC - NHRCI Dual-Certification Programme
06-2024
HRD Corp Session 5 - Accommodation, F&B, Admin Support Sector
06-2023
Labour Laws : The Employment Act 1955 (Amendment 2022)
01-2023
Human Resources & Admin Executive
Tripfez Travel & Tours Sdn. Bhd.
03.2022 - Current
Administrative Executive
Tripfez Travel Sdn. Bhd.
03.2019 - 08.2020
Call Center Executive
Digi Telecommunications Sdn. Bhd. (HQ)
01.2019 - 02.2019
Network Industry & Cost Management (Internship)
Digi Communication Sdn. Bhd. (HQ)
08.2018 - 12.2018
Degree in Customer Service Management - Faculty Business Management
Universiti Teknologi Mara (UiTM)
04.2001 -
Diploma in Office Management & Technology - Business Management
Universiti Teknologi Mara (UiTM)
04.2001 -
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