Fang Yong Tsen
Senior Sales Executive
Miri, Sarawak
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Senior Sales Executive
PC Image
01.2017 - 04.2025
- Provided expert advice and product recommendations to customers, focusing on IT and computer-related products.
- Installed and configured software on computers and laptops to meet customer needs.
- Delivered basic IT support and troubleshooting, helping customers resolve simple hardware and software issues.
- Maintained a high level of product knowledge to ensure accurate information and effective customer service.
- Assisted in inventory checking, stock arrangement, and daily store operations.
- Built and maintained strong relationships with customers, resulting in repeat business and customer loyalty.
- Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Negotiated favorable contract terms for clients, ensuring mutually beneficial outcomes for both parties involved.
- Informed customers of promotions to increase sales productivity and volume.
Education
SMK Chung Hua Miri
Miri, Sarawak 04.2001 -
Skills
Customer Relationship Management - Skilled in building trust and maintaining long-term customer relationships
Product Knowledge - Strong understanding of IT and computer products to provide accurate recommendations
Persuasive Communication - Able to clearly explain product features and benefits to influence customer decisions
Problem Solving - Capable of addressing customer concerns and finding effective solutions quickly
Closing Sales - Experienced in guiding customers from inquiry to purchase, increasing conversion rates
Upselling and Cross-Selling - Proactively identify opportunities to recommend additional or upgraded products
Team Collaboration - Work effectively with colleagues to achieve store targets and improve workflow
Customer Service Excellence - Focused on delivering a positive and professional shopping experience
Adaptability - Able to adjust sales approach based on customer needs and behavior
Additional Information
Nationality : Malaysian
Race : Chinese
Religion : Buddhism
Date of Birth : 26th August 1985
Birth Place : Kuching, Sarawak
Sex : Male
Marital Status : Single
Timeline
Senior Sales Executive
PC Image
01.2017 - 04.2025
SMK Chung Hua Miri
04.2001 -