Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Famila Farvin

Team Leader - Order Management & Procurement
Petaling Jaya

Summary

Results-driven Order Management professional with 12 years of experience in the science and technology industry. Demonstrated expertise in top-notch customer service, leading cross-functional teams, and efficiently managing intricate order fulfillment processes. Recognized as the Best Employee of 2024 for exceptional leadership, proactive problem-solving, and dedication to operational excellence. Skilled in cultivating lasting customer relationships, streamlining order-to-cash workflows, and spearheading service enhancements in fast-paced settings. Eager to leverage proven abilities and leadership acumen in a forward-thinking organization dedicated to innovation and customer satisfaction.

Overview

17
17
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Team Leader - Online Business, In-House Sales Coordinator & Procurement

Analisa Resources (M) Sdn Bhd
04.2022 - Current
  • Company Overview: Established laboratory and scientific solutions provider.
  • Led and managed team of four sales professionals and procurement staff for optimal performance.
  • Monitored team performance, provided coaching, and facilitated professional development opportunities.
  • Oversaw vendor management, focusing on cost control, risk mitigation, and service delivery.
  • Negotiated contracts with vendors and end users to secure favorable terms and partnerships.
  • Fostered collaborative environment to drive results while maintaining high service standards.
  • Supervised daily operations to enhance efficiency and productivity across departments.
  • Analyzed order trends to identify process improvement opportunities and optimize operations.
  • Manage escalated customer inquiries and complaints, ensuring prompt resolution and implementation of corrective and preventive actions (CAPA).
  • Support system enhancements, and participate in SAP related projects and testing.
  • Ensure adherence to company policies, trade compliance, and documentation standards.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Prepare and present regular reports on order status, KPIs, and service levels to management.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.

Senior Customer Service Executive & Procurement

Analisa Resources (M) Sdn Bhd
05.2014 - 03.2022
  • Company Overview: Established laboratory and scientific solutions provider
  • Managed purchase orders, bid proposals, and requisitions for goods and services.
  • Conducted supplier evaluations to ensure quality, pricing, and service standards were met.
  • Negotiated contracts and managed supplier relationships for cost-effective procurement.
  • Optimized inventory levels, reduced excess stock, and ensured timely shipments.
  • Provided high-quality customer support by addressing concerns, processing orders, and ensuring service quality.
  • Established laboratory and scientific solutions provider

Customer Service Executive

Aimia Sdn Bhd
10.2012 - 04.2014
  • Company Overview: Company focused on customer service solutions
  • Handled customer inquiries, processed orders, and resolved complaints professionally.
  • Assisted in training new agents and provided support to the Team Leader as needed.
  • Investigated customer claims and escalated issues for resolution when necessary.
  • Company focused on customer service solutions

Sales Executive

Linguaphone Sdn Bhd
12.2007 - 03.2008
  • Company Overview: Company involved in language instruction
  • Managed existing accounts while acquiring new clients to drive sales growth.
  • Conducted marketing activities to promote company products and services.
  • Providing product demo and presentation to secure deals.
  • Company involved in language instruction

Education

Bachelor of Science (BSc Hons) - Resource Biotechnology

University Malaysia Sarawak
Kota Samarahan, Sarawak
09.2009 - 10.2012

Higher Secondary / STPM / 'A' Level - Sciences

Malacca Matriculation College
Masjid Tanah, Malacca
01.2007 - 04.2009

Skills

  • Team management
  • Order processing
  • Vendor management
  • Contract negotiation
  • Customer service
  • Inventory optimization
  • Risk assessment
  • Process improvement
  • Performance monitoring
  • Project management
  • SAP & ERP systems
  • Verbal and written communication
  • Team supervision
  • Quality improvement
  • SOP adherence
  • Performance evaluations
  • Workflow management
  • Coaching
  • Sales expertise
  • Leadership

Certification

Employee of the Year 2024, Recognized for outstanding performance and contributions to company success.

Accomplishments

  • Boosted Team Productivity, Increased team productivity through streamlined processes and coaching initiatives.
  • Reduced Procurement Costs, Negotiated vendor contracts resulting in 15% cost savings annually.
  • Improved Customer Satisfaction, Enhanced customer satisfaction scores by 30% through targeted engagement strategies.

Timeline

Team Leader - Online Business, In-House Sales Coordinator & Procurement

Analisa Resources (M) Sdn Bhd
04.2022 - Current

Senior Customer Service Executive & Procurement

Analisa Resources (M) Sdn Bhd
05.2014 - 03.2022

Customer Service Executive

Aimia Sdn Bhd
10.2012 - 04.2014

Bachelor of Science (BSc Hons) - Resource Biotechnology

University Malaysia Sarawak
09.2009 - 10.2012

Sales Executive

Linguaphone Sdn Bhd
12.2007 - 03.2008

Higher Secondary / STPM / 'A' Level - Sciences

Malacca Matriculation College
01.2007 - 04.2009

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Famila FarvinTeam Leader - Order Management & Procurement