FALIQ HAKEEM
Operation Executive
Wilayah Persekutuan
Summary
As a highly motivated and detail-oriented professional, I am well-versed in the art of multitasking and organization. I bring a proactive and adaptable approach to every task, ensuring that deadlines are not only met but exceeded. Driven by a passion for efficiency, I am always willing to embrace new challenges and learn new skills to enhance my contribution to the team.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Operation Executive
INDEPENDENT GUARDING SERVICES SDN BHD
1 2022
- Supervise the daily operations of a 100++ headcount department, ensuring smooth workflow and compliance with company policies and procedures
- Led a team of 100++ professionals, providing guidance, coaching, and performance evaluations to enhance productivity and morale
- Managed vendor relationships, negotiating contracts and ensuring timely delivery of goods and services, leading to improved supply chain reliability
- Collaborated with cross-functional teams to streamline processes and improve overall business operations, contributing to increased efficiency and cost savings
- Identified key areas for improvement and implemented solutions that enhanced productivity by 20% while reducing operational costs by 15%
- Utilized data analytics and reporting tools to track key performance indicators (KPIs) and make data-driven decisions that supported operational goals.
Telesales Executive
MAYBANK SDN BHD
02.2020 - 05.2022
- Successfully exceeded monthly sales targets by an average of 20%, consistently ranking in the top 5% of the sales team
- Developed and implemented effective telesales strategies that increased client acquisition by 30% within the first year
- Initiated outbound calls to generate leads and secure appointments with decision-makers, achieving a 15% increase in lead generation
- Demonstrated product knowledge and effectively communicated features and benefits to prospects, resulting in a 30% increase in sales conversion rates
- Managed a database of 500+ clients, ensuring accurate and up-to-date information for targeted marketing efforts
- Developed and delivered persuasive sales presentations via phone and online meetings, closing deals worth $250,000 annually
- Collaborated with sales team members to optimize sales strategies and share best practices, contributing to team success and morale.
PuriCare Manager
L.G ELECTRONICS SDN BHD
02.2015 - 09.2019
- Led a team of more than 50 professionals in executing thousands dollars sales within scope, timeline, and budget constraints
- Developed and implemented project plans, schedules, and target, achieving a 95% on-time delivery rate
- Fostered a collaborative team environment, resulting in a 20% increase in team productivity over two years
- Managed stakeholder communications and expectations, ensuring high client satisfaction and repeat business opportunities
- Conducted performance evaluations, provided mentorship, and coached team members to achieve career development goals.
Education
Sijil Pelajaran Malaysia (S.P.M) -
Sekolah Menengah Kebangsaan Ideal Heights
Selangor, Selangor 02.2014 - 05.2015
Penilaian Menengah Rendah (P.M.R) - undefined
Sekolah Menengah Kebangsaan Seremban Jaya 2
N. Sembilan, N. Sembilan 02.2012 - 05.2013
Ujian Penilaian Sekolah Rendah (U.P.S.R) - undefined
Sekolah Kebangsaan Kiaramas
Kuala Lumpur, Kuala Lumpur 01.2010 - 05.2012
Skills
Organizational Skills
Communication Skills
Adaptability
Time management
Multitasking
Problem-Solving
Proactive approach
Customer Service
Technology Proficiency
Problem resolution
Personal Information
- Date of Birth: 06/22/98
- Gender: Male
- Nationality: Malaysian
Languages
English
Bahasa Malaysia
References
- Mr. Hadi, 0186614342
- Mdm. Fizzie, 0182854060
Timeline
Telesales Executive
MAYBANK SDN BHD
02.2020 - 05.2022
PuriCare Manager
L.G ELECTRONICS SDN BHD
02.2015 - 09.2019
Sijil Pelajaran Malaysia (S.P.M) -
Sekolah Menengah Kebangsaan Ideal Heights
02.2014 - 05.2015
Penilaian Menengah Rendah (P.M.R) - undefined
Sekolah Menengah Kebangsaan Seremban Jaya 2
02.2012 - 05.2013
Ujian Penilaian Sekolah Rendah (U.P.S.R) - undefined
Sekolah Kebangsaan Kiaramas
01.2010 - 05.2012
Operation Executive
INDEPENDENT GUARDING SERVICES SDN BHD
1 2022
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