Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Faiz Zuhaili Mohd Sahimin

Kuala Lumpur

Summary

Dedicated and continuously improving network engineer with a passion for unraveling network functionality to ensure seamless operations. Committed to staying abreast of the latest technological advancements in order to excel in the field. Let's optimize the internet experience for all by ensuring networks run smoothly and effortlessly for everyone.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Network Engineer

Orange Business Services
12.2024 - Current
  • Manage ticketing tool to track, update and process customer cases daily.
  • Acknowledge incidents within agreed SLA.
  • Provide advanced technical support to ensure service delivery or service restoration.
  • Transfer/Relay cases to other support entities for either remote or on-site intervention.
  • Ensure that service level agreements are met for all requests delivery and incident resolution.
  • Contribute in the handling and resolution of customer escalations

Network Engineer

Cloudpoint Technology Berhad
11.2022 - 12.2024


  • Troubleshoot network problems, both hardware and software-related, to ensure minimal downtime
  • Network Configuration and Maintenance: Configure, install, and maintain network equipment, including routers, switches, and access points
  • Implement and manage network security protocols and policies
  • Update firmware and software to ensure network security and efficiency

SEA IT Network Engineer

Deloitte
01.2020 - 11.2022
  • L2/L3 network support for all Deloitte office in South East Asia region -Support and manage firewalls and perimeter defense for security protection of business systems - Monitor network usage - Install, support and maintain network equipment - Prepare yearly network audit report complies with industry and company standard - Update/add network inventory information

Technical Network Engineer

CTC SDN BHD
02.2019 - 12.2019
  • Support and manage CIMB Bank network -Provide consistent network reporting on network utilization and availability using Nagios, Netscout and WhatsppGold
  • Install, configure and troubleshoot the major network related product e.g F5, Cisco IPtel,router ,switch,MPLS

Network Engineer

Mesiniaga Berhad
10.2017 - 02.2019
  • Resident Network Engineer at Perbadanan Putrajaya.Monitor network and prepare report based on NMS application such as Cisco Prime and Tivoli.Manage and troubleshoot level 1 network issues.Assist level 2 Network Engineer to troubleshoot ticket.Manage wireless LAN , cisco and aruba product.Monitor and configure firewall rules and policy using Cisco ASA

Education

Advanced/Higher/Graduate Diploma - Computer Science/Information Technology (Networking)

Politeknik Ungku Omar

Diploma - Computer Science/Information Technology (Networking)

Politeknik Ungku Omar

Skills

  • Routing and switching
  • Cisco Firewall ASA , Fortigate
  • Huawei switch
  • ServiceNow
  • Ipsec VPN
  • Cisco wireless

Certification

  • Cisco Certified Specialist Enterprise Core, Cisco, 06/01/22, 06/01/25
  • CCNA Certificate, Cisco, 05/01/16, 06/01/25

Languages

  • Bahasa Malaysia
  • English

Timeline

Network Engineer

Orange Business Services
12.2024 - Current

Network Engineer

Cloudpoint Technology Berhad
11.2022 - 12.2024

SEA IT Network Engineer

Deloitte
01.2020 - 11.2022

Technical Network Engineer

CTC SDN BHD
02.2019 - 12.2019

Network Engineer

Mesiniaga Berhad
10.2017 - 02.2019

Diploma - Computer Science/Information Technology (Networking)

Politeknik Ungku Omar

Advanced/Higher/Graduate Diploma - Computer Science/Information Technology (Networking)

Politeknik Ungku Omar

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Faiz Zuhaili Mohd Sahimin