Faizul rahman
SUPERVISOR/MANAGER AT SUBWAY
Shah Alam, Selangor,10
Summary
Dynamic manager with a proven track record at SUBWAY® Restaurants, excelling in team leadership and operations management. Enhanced customer satisfaction through effective conflict resolution and strategic planning. Skilled in staff development and mentoring, driving performance improvements and achieving departmental goals while maintaining budgetary controls.
Overview
12
12
years of professional experience
2
2
Languages
Work History
Manager
SUBWAY®Restaurants
06.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Supervisor
SUBWAY®Restaurants
08.2015 - 03.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Practical Trainee
HOTEL DE PALMA
05.2014 - 09.2014
- Maintained accurate records of progress and performance, tracking individual growth throughout the trainee period.
- Strengthened problem-solving abilities through regular participation in interactive exercises and real-world simulations.
- Improved time management skills by balancing multiple assignments and deadlines successfully while maintaining high-quality work standards.
- Applied theoretical knowledge effectively during practical applications, demonstrating mastery of core concepts.
Education
Diploma - CULINARY ARTS
UITM PERMATANG PAUH
Balik Pulau, Penang, Malaysia 04.2001 -
No Degree - BASICS
SMK BUKIT JELUTONG
Shah Alam, Selangor, Malaysia 04.2001 -
Skills
Team leadership
Operations management
Decision-making
Staff development
Staff management
Schedule preparation
Recruiting and interviewing
Coaching and mentoring
Timeline
Manager
SUBWAY®Restaurants
06.2020 - Current
Supervisor
SUBWAY®Restaurants
08.2015 - 03.2018
Practical Trainee
HOTEL DE PALMA
05.2014 - 09.2014
Diploma - CULINARY ARTS
UITM PERMATANG PAUH
04.2001 -
No Degree - BASICS
SMK BUKIT JELUTONG
04.2001 -