FAIZ SYAZANI BIN ABDUL AZIZ

Key Responsibilities:

• Led branch operations ensuring efficient delivery of customer services related to electricity billing, payments and account management.
• Managed and resolved customer inquiries and technical issues related to electricity consumption, billing discrepancies, and service connections.
• Facilitated solar energy applications as part of Green Energy initiatives, guiding customers through application processes for solar panel installations and interdepartmental coordination
• Assisted Billing Unit with account creation, adjustments, tariff corrections, and bill dispute resolution.
• Participated in Credit Recovery Unit activities, including overdue account follow-ups, payment negotiations, and disconnection workflows.
• Managed branch budgets by overseeing OPEX (staff costs, utilities, maintenance) and coordinating with finance on CAPEX planning for infrastructure and technology upgrades.
• Created and maintained Power BI dashboards for state-level tracking of supply applications

• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Described product and service details to customers to provide information on benefits and advantages.
• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.