Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
FAIZROL ARIFFIN

FAIZROL ARIFFIN

E-Commerce Supervisor
Shah Alam

Summary

E-commerce professional with strong leadership in managing online sales operations. Proven track record in team collaboration, inventory management, and customer service excellence. Adept at utilizing data analytics, optimizing e-commerce platforms, and implementing marketing strategies. Reliable and adaptable, consistently delivering results in dynamic environments.

Overview

9
9
years of professional experience
2
2
Languages

Work History

E-Commerce Supervisor

Tomaz Shoes Sdn Bhd
01.2019 - Current
  • Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting
  • Support the management and maintenance of the e-commerce platform, ensuring product listings are accurate, visually appealing, and optimized for search engine visibility.
  • Analyze inventory clearance levels and selling data history
  • Ensure all orders to be ship out on time and adhere service-level agreement on all platforms
  • Support customer service efforts, addressing inquiries, resolving issues, and ensuring a positive online shopping experience.
  • Assist with maintaining accurate inventory
  • Create and update spreadsheets of daily transactions
  • Keep records of invoices payments

Customer Care Consultant

Digi Telecommunications Bhd
01.2018 - 01.2019
  • Handle customer enquiry and complaint
  • A reliable source of information to customer
  • Dispatch all cases for complaint to related department and make sure it close in time
  • Responsible to escalate case to correct channel if required
  • Deliver best customer experience by implying QA elements in calls

Customer Care Consultants

Maxis Broadband Sdn. Bhd.
01.2017 - 01.2018
  • Attend customer enquiry and complaints
  • Drive sales for all products
  • Dispatch all cases for complaint to related department and make sure it close in time
  • In charge of store inventory
  • Do inventory closing and make sure all stocks are tally
  • Responsible in preparing daily business mandatory report
  • Monitor all transactions done by staff and make sure all transaction adheres company business rules
  • Train staff and ensure them to follow the correct process

Education

PRE DIPLOMA COMMERCE

UNIVERSITI TEKNOLOGI MARA
SERI ISKANDAR, PERAK
04.2001 -

SPM

SEKOLAH MENENGAH KEBANGSAAN SEKSYEN 24
SHAH ALAM, SELANGOR
01-2012

Skills

Soft Skills

References

  • Saraswathy, Govindan, Executive of Maxis Center, Maxis Broadband Sdn Bhd, +60126848481
  • Josephine Ngu, Marketing Manager, Tomaz Shoes Sdn Bhd, +60187701809

Timeline

E-Commerce Supervisor

Tomaz Shoes Sdn Bhd
01.2019 - Current

Customer Care Consultant

Digi Telecommunications Bhd
01.2018 - 01.2019

Customer Care Consultants

Maxis Broadband Sdn. Bhd.
01.2017 - 01.2018

PRE DIPLOMA COMMERCE

UNIVERSITI TEKNOLOGI MARA
04.2001 -

SPM

SEKOLAH MENENGAH KEBANGSAAN SEKSYEN 24

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