Faizatul Shaezrenna Tukiman

As the Assistant Department Team Leader in the Custom Curtains and Home Furnishing Department, I played a key supporting role in managing daily retail operations, customer service, and project coordination for bespoke curtain orders and window treatment solutions.

• Assisted the Department Leader in overseeing daily floor operations, ensuring high service standards and smooth customer experience from consultation to product delivery.
• Provided professional guidance to customers regarding fabric selection, measurement services, design recommendations, and customization options to meet their individual needs.
• Coordinated closely with sales associates, measurement teams, and installation contractors to ensure timely and accurate fulfillment of custom curtain orders.
• Supported the team in handling customer inquiries, resolving service issues, and providing after-sales support to maintain customer satisfaction and loyalty.
• Assisted in managing stock levels of curtain fabrics, accessories, and display materials, ensuring product availability and proper visual merchandising standards.
• Helped in training and mentoring new staff on product knowledge, customer service skills, and company procedures related to customized home furnishing services.
• Participated in regular team meetings to review sales targets, share customer feedback, and suggest process improvements for service efficiency and operational excellence

As a Store Manager at 7-Eleven Malaysia, I was responsible for leading daily store operations, ensuring excellent customer service, driving sales performance, and maintaining operational standards in line with company policies.

• Managed overall store operations, including staff scheduling, inventory control, cash handling, and sales reporting.
• Provided leadership and supervision to store staff — ensuring excellent customer service, teamwork, and adherence to company SOPs.
• Monitored stock levels, managed ordering of merchandise, and ensured proper stock rotation and display in compliance with 7-Eleven merchandising standards.
• Ensured cleanliness, safety, and security of the store at all times.
• Handled daily cash reconciliation, banking, and accurate reporting of sales and expenses.
• Conducted staff training on customer service, product knowledge, hygiene practices, and operational procedures.
• Managed customer feedback and resolved complaints effectively to maintain customer satisfaction and loyalty.
• Worked towards achieving sales targets, controlling wastage, and maximizing profitability of the store.
• Ensured compliance with company policies, health & safety regulations, and audit requirements.
• Successfully maintained operational excellence and consistently achieved monthly sales targets.
• Reduced stock loss and improved inventory accuracy through effective stock management.
• Built a motivated and customer-oriented team, resulting in positive customer feedback and repeat business.
• Maintained high audit scores through strict compliance with store operation procedures and hygiene standards.