FAIZAL ABU BAKAR
Assistant Supervisor Front Office Receptionist.
LABUAN
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Adaptable professional with 8 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities by working at your company.
Overview
10
10
years of professional experience
14
14
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Front Desk Receptionist
Labuan Avenue Hotel
07.2022 - Current
- Established and maintained good communications with personnel and clientele.
- Answered questions about company location and hours of operation.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
Waiter / Bartender
Palm Beach Resort & Spa
10.2018 - 06.2022
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Worked with management to resolve escalated complaints and restore guest satisfaction.
- Verified guest satisfaction with meals and responded promptly to issues.
- Supported other servers, running food and refilling beverages to meet team goals.
Marketing Executive / Admin
Brudirect
03.2018 - 10.2018
- Performed general office duties, such as ordering supplies, maintaining records management database systems and performing basic bookkeeping work.
- Answered phone calls to direct callers to appropriate parties or take messages.
- Attended meetings to record minutes.
- Consulted with product development personnel on product specifications, such as design, color and packaging.
Crane Technician
TFM Enterprise
01.2018 - 02.2018
- Inspected cables and grappling devices for wear and installed and replaced cables, as needed.
- Engaged in placing blocking and outrigging under cranes.
- Determined load weights and checked them against lifting capacities to prevent overload.
- Inspected and adjusted crane mechanisms and lifted accessories to prevent malfunctions and damage.
- Performed routine and scheduled maintenance services.
Electrical Technician
Wawasan Majusama Sdn Bhd
06.2017 - 12.2017
- Performed general maintenance and repair.
- Troubleshot minor problems and reported larger technical issues.
Waiter
Pizza Hut
12.2014 - 06.2015
- Safeguarded against germ spread with stringent adherence to food handling safety and sanitation guidelines.
- Worked with coworkers to complete tasks.
Education
HIGH SCHOOL DIPLOMA -
SEKOLAH MENENGAH ST. ANTHONY
LABUAN, LABUANNo Degree - Electrical
Industrial Training Institute
Labuan, Malaysia 04.2001 -
Skills
Customer service
Guest relations
Front office management
Cash handling
Time management
File management
Telephone etiquette
Administrative skills
Decision-making
Awards
MARATHON FINISHER
Certification
Microsoft Word for Administrative Professionals
Jogging and hiking.
A great way to improve cardiovascular health, reduce stress, and increase overall fitness.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Upper intermediate (B2)
Malay
Upper intermediate (B2)
Quote
"Suffering is the price of growth."
David Goggins
Timeline
Mindfulness for Anger Management
05-2024
Document Control: From Principles to Practice
03-2024
Microsoft Word for Administrative Professionals
01-2024
Front Desk Receptionist
Labuan Avenue Hotel
07.2022 - Current
Waiter / Bartender
Palm Beach Resort & Spa
10.2018 - 06.2022
Marketing Executive / Admin
Brudirect
03.2018 - 10.2018
Crane Technician
TFM Enterprise
01.2018 - 02.2018
Electrical Technician
Wawasan Majusama Sdn Bhd
06.2017 - 12.2017
Waiter
Pizza Hut
12.2014 - 06.2015
No Degree - Electrical
Industrial Training Institute
04.2001 -
HIGH SCHOOL DIPLOMA -
SEKOLAH MENENGAH ST. ANTHONY