Faith Chew Siew Fong
CUSTOMER SERVICE ASSOCIATE
Summary
Hardworking Customer Service Representative with one year and eight month of experience working in Customer Service. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
16
16
years of post-secondary education
11
11
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
ADIDAS, TECH MAHINDRA | Cyberjaya
Cyberjaya, Selangor
06.2020 - Current
- Interact with customers to provide information in response to inquiries about products and services and resolve customer problems/issues.
- Described and explained details about products of Adidas to inform customers and guide purchasing decisions.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Informed customers about special promotions and provided detailed information for various products.
AMAZON KINDLE SERVICE ASSOCIATE
TECH MAHINDRA | Cyberjaya
Cyberjaya, Selangor
02.2020 - 06.2020
- Interact with China customers to provide information in response to inquiries about products and services and resolve customer problems/issues.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Provided basic technical support for clients.
DHL ECOMMERCE CUSTOMER SERVICE ASSOCIATE
TECH MAHINDRA | Cyberjaya
Cyberjaya, Selangor
06.2019 - 02.2020
- Interact with global customers to provide information in response to inquiries about products and services and resolve customer problems/issues.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
HISTEAM
COMMUNICATION & PUBLICATION EXECUTIVE
Kota Kemuning, Selangor
01.2015 - 08.2018
- Research, write and edit stories, features and articles for use within HISTEAM.
- Write script for documentary.
- Edit book published by HISTEAM, including book of CEO.
- Translate articles from English to Chinese.
REPORTER
Nan Yang Siang Pau
Ipoh, Perak
06.2011 - 10.2013
- Interviewed individuals from all walks of life and all cultures for breaking news stories.
- Interviewed guests on specific topics.
- Researched and produced daily news reports.
PROGRAMME ASSISTANT
The Federation Of Chinese Association (HuaZong) | Kuala Lumpur
Kuala Lumpur
01.2010 - 01.2011
- Write meeting minutes.
- Arrange activities and press conference.
- Write press statement.
REPORTER
Therocknews.com | Kuala Lumpur
Kuala Lumpur
04.2009 - 11.2009
- Investigate and writing feature stories and news.
- Translate article from Malay and English to Chinese
- Interviewed guests on specific topics.
- Researched and produced daily news reports.
INVESTIGATING REPORTING REPORTER
Oriental Daily
Kuala Lumpur
09.2007 - 03.2009
- Investigate and writing feature stories
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for newspaper.
- Interviewed guests on specific topics.
Education
Bachelor of Communication ( Journalism )
Universiti Putra Malaysia
Serdang, Selangor 07.2004 - 07.2007
Sek Men Keb Seri Kampar
Kampar, Perak. 06.2002 - 12.2003
Sek Men Keb Seri Teja
Lawan Kuda, Perak 01.1996 - 12.2001
SRJK (C) Lawan Kuda
Lawan Kuda, Perak 01.1990 - 12.1995
Skills
Inbound and outbound calling
Fluent in Mandarin, Cantonese, English, Malay
Complaint resolution
Interviewing skill
Communication and writing skills
Editing written materials
Timeline
CUSTOMER SERVICE ASSOCIATE
ADIDAS, TECH MAHINDRA | Cyberjaya
06.2020 - Current
AMAZON KINDLE SERVICE ASSOCIATE
TECH MAHINDRA | Cyberjaya
02.2020 - 06.2020
DHL ECOMMERCE CUSTOMER SERVICE ASSOCIATE
TECH MAHINDRA | Cyberjaya
06.2019 - 02.2020
HISTEAM
COMMUNICATION & PUBLICATION EXECUTIVE
01.2015 - 08.2018
REPORTER
Nan Yang Siang Pau
06.2011 - 10.2013
PROGRAMME ASSISTANT
The Federation Of Chinese Association (HuaZong) | Kuala Lumpur
01.2010 - 01.2011
REPORTER
Therocknews.com | Kuala Lumpur
04.2009 - 11.2009
INVESTIGATING REPORTING REPORTER
Oriental Daily
09.2007 - 03.2009
Bachelor of Communication ( Journalism )
Universiti Putra Malaysia
07.2004 - 07.2007
Sek Men Keb Seri Kampar
06.2002 - 12.2003
Sek Men Keb Seri Teja
01.1996 - 12.2001
SRJK (C) Lawan Kuda
01.1990 - 12.1995