Faishal Laffi

• In the role of a Business Development & Market Research Executive at Hayat Technolgies, I was involved in conducting market research, identifying potential business opportunities, and contributing to the development of business expansion strategies
• Obtaining leads and filtering potential vendors were also my dedicated goals
• I played a key role in analyzing market trends and competition to support the company's market positioning and growth
• My direct manager was the Chief Marketing and Corporate Communications Officer.

• As the Executive Assistant & Corporate Communications for the CEO of Hayat Technologies, I provided comprehensive support in administrative tasks and corporate communications
• I managed executive schedules in the CEO's Office, coordinated meetings, and facilitated internal and external communication within the company business landscape
• Additionally, I assess the potential and scalability of business leads, vendors and key individuals before linking them to the C-suite.

As a Customer and Client Support/Experience Executive, I served as the primary point of contact, delivering exceptional service and resolving client inquiries on site and CMS, to ensure high levels of satisfaction. I fostered strong relationships, collaborated with cross-functional teams such as Operations and Marketing, Front end developers, to enhance service delivery, and analyzed customer feedback to recommend process improvements. By managing escalations and providing tailored support, I contributed to increased client retention and a consistently positive customer experience.

• Appointed role was to liaise with client brokers from other regions of the world to relay information of shares and positions of specific holders

• Collected and analyzed data using various frameworks
• Troubleshot on site event problems
• Was a part of the crew involved in organizing various concerts, events and launches
• Liaising with various clients involved.

• Capability of moderating webinar and live online conferences involving international participants
• - Speaking and soft skills were required and improved, dealt with clients from around the world such as the US, UK, India and Australia.