FAISAL ADEM MOHAMED
Global Customer Service Representative
Kuala Lumpur
Summary
Customer Service and Operations Professional experienced in risk control, project coordination, KYC, and AML processes. Delivered effective customer support and conflict resolution through strong communication and problem-solving skills. Focused on achieving customer satisfaction and organizational goals with a proactive and adaptable approach.
Overview
4
4
Languages
12
12
years of professional experience
Work History
Global Customer Service Representative (Risk Team)
Bytedance
01.2024 - Current
- Conduct investigations on suspicious transactions and activities.
- Handle internal and external customer escalations professionally.
- Identify root causes of customer issues and provide resolutions.
- Perform KYC (Know Your Customer) and AML (Anti-Money Laundering) related tasks and compliance checks.
Customer Care Specialist
Samsung Saudi
09.2016 - 02.2022
- Resolved customer product and service issues.
- Opened and managed customer accounts.
- Conducted training and coaching for new employees.
- Performed quality assurance monitoring and evaluations.
Project Coordinator
Bestinet
10.2014 - 02.2016
- Coordinated project operations and implementation plans.
- Managed project meetings, reporting, and documentation.
Software Quality Assurance
Bestinet
06.2014 - 09.2014
- Conducted product design reviews to identify and address system issues.
- Collaborated with cross-functional teams to facilitate resolution of identified errors.
Education
Bachelor Degree - Marketing Management
Rift Valley University
Ethiopia01-2013
Secondary Certificate - undefined
Ethiopian International School Jeddah
Jeddah, Saudi Arabia01-2005
Skills
Customer Service & Escalation Management
Customer Relationship Management
Quality Assurance
Project Coordination
KYC & AML Compliance
Risk Control
Multilingual Communication
Timeline
Global Customer Service Representative (Risk Team)
Bytedance
01.2024 - Current
Customer Care Specialist
Samsung Saudi
09.2016 - 02.2022
Project Coordinator
Bestinet
10.2014 - 02.2016
Software Quality Assurance
Bestinet
06.2014 - 09.2014
Secondary Certificate - undefined
Ethiopian International School Jeddah
Bachelor Degree - Marketing Management
Rift Valley University