Fairuz Shah Bin Othman
Jerteh,Malaysia
Summary
Results-driven Experience Manager with 15 years in the retail industry. Manages teams and assignments to deliver exceptional service and drive revenue growth.
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
5
5
years of post-secondary education
16
16
years of professional experience
Work History
E-Commerce Manager
Aeon Co(M) Bhd
Kota Bharu, Malaysia
10.2021 - 01.2024
- Leveraged digital marketing channels to boost sales and strengthen client retention strategies.
- Improved customer retention through innovative email marketing, engaging offers and creative add-on sales techniques.
- Coordinated with marketing team to enhance brand visibility and drive sales through targeted campaigns.
- Developed best practices to provide exceptional customer services and maximize online sales.
- Analyzed customer needs and feedback to refine operations and optimize service delivery.
- Provided excellent customer service, answering queries and resolving issues quickly and efficiently.
- Recruited and trained sales staff to build the workforce and increase performance.
Administrative Manager
Aeon Co(M) Bhd
Kota Bharu, Malaysia
11.2019 - 10.2021
- Supervised administration team, clarified job expectations, appraised performance, and implemented disciplinary actions.
- Managed office policies and procedures to achieve continuous improvement in customer experience and office efficiency.
- Managed expenses for all head office activities, ensuring timely submission of monthly reports.
- Developed and maintained comprehensive lease, insurance, and contract files to ensure compliance and easy access.
- Assisted guests daily, providing exceptional service and effective problem solving.
Grocery Manager
Aeon Co(M) Bhd
Kota Bharu, Malaysia
03.2017 - 10.2019
- Monitored sales and movement of merchandise to place orders and maintain availability.
- Compiled reports on weekly sales, performance notices, and daily checklists to track progress and identify trends.
- Compiled and documented reports including weekly sales, performance notices and daily checklists.
- Monitored sales and merchandise movement to optimize ordering processes and ensure product availability.
- Managed rotas to provide adequate cover for the supermarket floor during peak hours.
- Supervised and assisted assistant supermarket manager with rostering duties to build hardworking, diligent teams.
- Supervised and supported assistant supermarket manager with rostering duties to develop efficient and effective teams.
Logistics Manager
Aeon Co(M) Bhd
Kota Bharu, Malaysia
01.2016 - 02.2017
- Streamlined product transport and storage processes to enhance operational efficiency.
- Managed, coached and developed high performing team to meet business objectives.
- Set departmental KPIs and reviewed ongoing performance of direct reports to meet business objectives.
- Evaluated and selected carriers and suppliers, ensuring compliance with performance criteria.
- Oversaw packaging operations to ensure quality and efficiency.
- Resolved employee conflicts through effective communication and problem-solving techniques, while adhering to company protocols to maintain workplace harmony.
Line Leader
Aeon Co(M) Bhd
Rawang, Malaysia
09.2013 - 12.2015
- Delegated team tasks and organized workflows to prioritize critical jobs and meet stringent deadlines.
- Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and underperforming employees in best operational practices.
- Trained staff to review and reconcile daily transactions, enhancing adherence to best management practices.
- Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and underperforming employees in best operational practices.
- Monitored compliance with workplace policies and safety objectives.
Logistic Officer
Aeon Co(M) Bhd
Rawang, Malaysia
05.2009 - 08.2013
- Designed warehouse and distribution centre layout to optimize operational efficiency.
- Managed the complete order process from raising purchase orders to invoicing and dispatch.
- Prioritized and organized work orders and tasks to meet rigid project deadlines.
- Monitored inventory levels in warehouses to maintain adequate stock for planned orders.
Management Trainee
Aeon (Co) Bhd
Pulau Pinang, Malaysia
04.2008 - 04.2009
- Shadowed senior staff to learn mentoring techniques and manage own staff.
- Participated in training on cost management practices to increase organizational profitability.
- Shadowed senior staff to learn mentoring techniques, training and managing own staff by shadowing senior staff.
Education
Bachelor of Science - Physics
Universiti Teknologi Malaysia
Skudai, Johor, Malaysia 08.2001 - 08.2006
Skills
- E-commerce strategy
- Digital marketing
- Retail Marketing
- Customer retention
- Sales Techniques
- Team Management
- Effective communication
- Team leadership
Languages
- Malay, First language
- English, Upper intermediate
Timeline
E-Commerce Manager
Aeon Co(M) Bhd
10.2021 - 01.2024
Administrative Manager
Aeon Co(M) Bhd
11.2019 - 10.2021
Grocery Manager
Aeon Co(M) Bhd
03.2017 - 10.2019
Logistics Manager
Aeon Co(M) Bhd
01.2016 - 02.2017
Line Leader
Aeon Co(M) Bhd
09.2013 - 12.2015
Logistic Officer
Aeon Co(M) Bhd
05.2009 - 08.2013
Management Trainee
Aeon (Co) Bhd
04.2008 - 04.2009
Bachelor of Science - Physics
Universiti Teknologi Malaysia
08.2001 - 08.2006