Fairinjitip Rasmin
Automobile Technical Leader
Kota Kinabalu, Sabah,12
Summary
Adept Technical Leader with a proven track record at Shirba Autoworld Sdn Bhd, enhancing repair quality and customer satisfaction. Excelled in using SAP and diagnostic tools, alongside mentoring teams for peak performance. Achievements include significantly improving first-time repair rates and streamlining technical training, showcasing exceptional problem-solving and leadership skills.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Technical Leader Proton Service Dealer
Shirba Autoworld Sdn Bhd
Kota Kinabalu, Sabah
01.2020 - 02.2025
- To test drive with customer if customer available (NVH/CBJ)
- Exhibit organizational and coordination skills.
- Participate in the handling of repair quality complaints, analyze technical issues, propose solutions, or provide effective technical references.
- Supervise and assist the master tech/Specialist in conducting strict overall inspections (including Quality control inspection) and supervising QC.
- Control the first-time repair rate (FIR), to improve it, and promote the enhancement of repair quality.
- Confirm internally returned vehicles (fail QC inspection) and assist the master tech/specialist in monitoring, statistics, and analysis of internally returned vehicles daily.
- For Comeback job/repeat repair, detect and confirm faults; if necessary, seek technical assistance promptly.
- Responsible for timely and effective training within the service outlets.
- Organize and file technical materials (SB/NL/TI), notification documents (Memo), and conduct internal training.
- Strengthen the management of tools and equipment, improve their utilization, and ensure the tools functionality.
- In the preparation of new model vehicle, coordinate and improve documentation and equipment, while understanding and mastering new product features and application characteristics.
Technician
PROTON EDAR SDN BHD
Kota Kinabalu, Sabah
07.2010 - 09.2019
- Carry out service maintenance on proton model product
- Carry out minor and major repair on engine and transmission off vehicle
- Carry out minor troubleshooting related to vehicle body suspension, wiring system, air conditioner system
- Carry out inspection on new car before delivery to customer
- To do clean lines in workplace with 5S practice
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
Technician
Proton Edar Sdn Bhd
Petaling Jaya, Selangor
07.2009 - 06.2010
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Carry out service maintenance, minor, procare, and major service
- Carry out minor troubleshooting on engine, transmission, suspension, chassis electrical and soo on
Education
No Degree - Automotive After Sales
Jabatan Pembangunan Kemahiran
Institut Latihan Perindustrian Kota Kinabalu Sabah 01.2017 - 11.2017
Skills
Familiar working with SAP system
Use to do Technical Report (MIR)
Familiar with Proton workshop manual
Familiar to use computer diagnostic tools
Technical analysis
Mentorship and coaching
Teamwork
Time management
Problem-solving abilities
Multitasking
Decision-making
Self motivation
Certification
Certified Technician by Malaysian Bard Off Technologist (MBOT)
sports
football, badminton, volleyball
Timeline
Technical Leader Proton Service Dealer
Shirba Autoworld Sdn Bhd
01.2020 - 02.2025
No Degree - Automotive After Sales
Jabatan Pembangunan Kemahiran
01.2017 - 11.2017
Technician
PROTON EDAR SDN BHD
07.2010 - 09.2019
Technician
Proton Edar Sdn Bhd
07.2009 - 06.2010
Certified Technician by Malaysian Bard Off Technologist (MBOT)
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