Mohd Ali Fahmi Bin Mohd Bolkiah
Service Associate
Kota Kinabalu,Sabah
Summary
Dynamic service crew member at Sutera Harbour Resort, recognized for enhancing customer satisfaction through exceptional service and effective multitasking. Proficient in food preparation and safe handling standards, I excelled in high-pressure environments while training new staff and managing cash transactions, contributing to a well-organized and efficient operation.
Overview
3
3
years of professional experience
Work History
Service Crew Member
Sutera Harbour Resort
11.2022 - Current
- Elevated customer satisfaction with effective and amiable service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept customers and crew areas organized.
- Collaborated with team members to meet high standards of service during peak hours.
- Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Worked well with teammates and accepted coaching from management team.
Skills
Customer service
Safe handling standards
Food preparation procedures
Basic food preparation
Stress tolerance
Efficient task completion
Point of sale operation
Multitasking and organization
Task prioritization
Teamwork and collaboration
Time management
Store opening and closing
Timeline
Service Crew Member
Sutera Harbour Resort
11.2022 - Current