Fahima Ahmed Fima
Student
Kuala Lumpur
Summary
Experienced and personable service crew with a proven track record of resolving account and service concerns for customers. Skilled in uncovering and solving challenges, dedicated to promoting company products and ensuring customer satisfaction. Focus on surpassing expectations and driving team success, striving to deliver exceptional service that keeps customers loyal and satisfied.
Overview
21
21
years of post-secondary education
1
1
Language
Work History
Customer Service Crew Member
08.2024 - 01.2025
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
- Implemented new strategies for handling difficult situations, resulting in improved customer retention rates.
- Adhered to safety protocols and sanitation guidelines, maintaining a safe environment for both staff and patrons alike.
- Collaborated with team members to achieve performance goals consistently each month.
Education
Higher Secondary Certificate Examination - Business Studies
Viqarunnisa Noon School & College
Secondary School Certificate - Business Studies
Viqarunnisa Noon School & College
BBA -
City University
Kuala Lumpur, Malaysia 05.2001 -
Skills
- Ability to work individually and with a group
- Strong Communication
- Problem solving
- Managing
- Attention to detail
- Leadership
- Excel
- Power Point
Personal Information
Father's Name: Md. Faiz Ahmed
- Mother's Name: Ms. Awleya Akter Sarmin
- Blood Group: 0+
- Date of Birth: 01/18/03
- Nationality: Bangladeshi
- Marital Status: Engaged
- Religion: Islam
Affirmation
I endorse that all information stated in this resume is true and complete to the best of my knowledge.
Timeline
Customer Service Crew Member
08.2024 - 01.2025
BBA -
City University
05.2001 -
Secondary School Certificate - Business Studies
Viqarunnisa Noon School & College
Higher Secondary Certificate Examination - Business Studies
Viqarunnisa Noon School & College
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