FAEZAH MASTUPIN

Overall lead of the department, governance, and process improvements:

• Perform the role of BCM Risk Secretariat and presenter by preparing and reviewing the Minutes of Meetings, Matters Arising, Agenda, and submission of business units for the quarterly Business Continuity Management Committee meeting.
• Serves as the primary reviewer for Etiqa Singapore and Etiqa Labuan BCM documentation.
• Assist in the annual reviews of the Risk Assessment, Business Impact Analysis, and Department Business Continuity Plan.
• Organize annual BCP, and Branch BCP exercises to ensure preparedness.
• Conduct annual dry-run exercises to evaluate Crisis Management Team effectiveness.
• Primary coordinator for IT and non-IT incident escalation and management across the organization.
• Facilitate internal training sessions to promote staff awareness, engagement, and governance.
• Coordinate the approval process of the staff's remote access application to ensure business continuity for critical processes.
• Support the HOD with audits, regulatory responses, and other governance-related tasks, such as department strategic initiatives, risk landscapes, and risk appetite statements, etc.

• Reviewed documents during vendor onboarding to ensure compliance with standards.
• Conducted annual reviews of existing vendor documentation for accuracy and relevance.
• Maintained and updated outsourcing register to reflect current operations.
• Prepared materials for Outsourcing Working Group Committee meetings and circulated minutes prior to each meeting.
• Submitted Outsourcing Plan to BNM within three months of each financial period.
• Compiled monthly KRI and reports requested by Regional Office or Parent Bank.
• Tracked progress on audit findings to ensure timely resolution.
• Developed materials for submission to ORMCC, RMC, and Board of Directors.

• Coordinated quarterly Risk Management Committee meetings, preparing reports and collecting materials from departments.
• Submitted monthly Key Risk Indicators to Regional Head Office for Operational Risk Management.
• Delivered monthly Compliance Monitoring Plan, Compliance Dashboard, and Audit Follow-Up reports.
• Produced quarterly Operational Risk Management reports for Head Office review.
• Managed quarterly submissions of Model, UDA, and RPA Register to Head Office ORM.
• Notified Head Office ORM of operational risk incidents within 14 days and reported trends to RMC semi-annually.
• Conducted annual attestations on compliance with Prudential Group policies.
• Facilitated new staff inductions and provided annual training for existing personnel.

• Conducted annual training on Enterprise Risk Management, reviewing key risks and reporting findings to committees.
• Coordinated Business Continuity Plan exercises and Business Impact Analysis, presenting results to oversight committees.
• Monitored outsourcing engagements and external party interactions, providing reports to relevant committees.
• Reviewed compliance with BNM/MTA guidelines, identifying operational gaps and recommending corrective actions.
• Submitted ORION reports to BNM in a timely manner while tracking departmental incident submissions.
• Performed due diligence according to AML/CFT Framework requirements and reviewed notifications from Financial Intelligence System.
• Oversaw regulatory reporting compliance with various authorities, including BNM and PIDM, ensuring accuracy and timeliness.
• Managed product risk assessments focusing on compliance, market conduct, and third-party risks for Takaful products.

• Supported Manager in overseeing, analyzing, and documenting Treaty Exposures, Quarterly MNRB VC and MNRB Auto Fac Report, monthly closing for XOL and delivering departmental report.

• Supported Manager in overseeing, analyzing, and documenting underwriting assignments, business portfolio, CAB payments status, monthly Departmental report, Facultative Exchange Business Report, Non-qualifying reinsurers Report, and Monthly Report on Facultative Exposure.

Assisted the HOD in the following activities:

• Monitor, review, and report on new business proposal forms against Anti-Money Laundering Checklists of the United Nations and LOFSA.
• Prepare the quarterly report for the internal service level agreement, monitor/report the company-wide balanced scorecard and risk management with QRadar software, and report to the Management Underwriting Committee/Board.
• Liaise with stakeholders and prepare for AM Best and Fitch Rating Agencies for the company’s annual Financial Strength Rating (FSR).
• Assist in the Company’s 3rd Strategic Planning (2010-2014), Risk Management Committee Secretariat.
• Prepare slides presentation for, e.g.,. Shareholders' Meeting, Risk Committee Paper on 'Company's Policy in Doing Business with Sanctioned Countries (Iran).

• Assisted the manager in the risk assessment of incoming reinsurance proposals, prepare the XOL Rating Module based on training given by an in-house lecturer, assess reinsurance businesses from overseas, including Indonesia, India, and Pakistan, and conduct a special assignment on the performance review of Indonesian treaties.

• Supported students in resolving computer-related inquiries and managing computer lab operations