Faeruz Mahroji
Shah Alam, Selangor
Summary
- Experienced Executive with a robust background in customer application management, eligibility
verification, and financial calculations within the financing sector. Proven expertise in documentation coordination,
pre-disbursement management, and collaborative reporting. Skilled in project coordination and financial summary
preparation, supported by a Bachelor's degree in Project Management and hands-on internship experiences in
project and event management. Dedicated to delivering high-quality service, ensuring compliance, and fostering
client relationships. Seeking to leverage strong analytical and communication skills as a Credit Processing
Executive to drive efficient credit evaluation and approval processes.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
Work History
Auto Loan Consultant
Proton Commerce Sdn Bhd
08.2024 - Current
- Managed a diverse portfolio of loans, ensuring compliance with company policies and industry regulations.
- Collaborated with team members to develop strategies for meeting sales targets consistently.
- Reviewed customer applications closely to identify any opportunities for further development and revenue.
- Increased client retention rates by offering exceptional service and fostering strong relationships.
- Reduced loan application errors, implementing strict quality control measures for document verification.
- Improved loan processing efficiency by streamlining workflows and implementing best practices.
Associate Executive - Hire Purchase Financing
Kuwait Finance House (KFH)
5 2022 - 08.2024
- Review and process customer applications received via email or hardcopy from Sales team
- Maintain accurate records of customer submissions in Excel and Activate System
- Ensure completeness and accuracy of customer details before submitting applications to processor team
- Verify customer eligibility using DSR, CCRIS, and CTOS databases
- Prepare financing calculations and conduct phone interviews to confirm customer information
- Verify customer employment status through phone calls to their organization
- Generate necessary documentation such as Letters of Undertaking and agreements
- Facilitate insurance quotations from Syarikat Takaful Malaysia Berhad and Zurich Takaful Malaysia Berhad
- Handle administrative tasks including stationary ordering for the team
- Prepare pre-disbursement checklists and ensure accuracy of customer financing files
- Update and maintain master approval register for ongoing application validity
- Compile monthly reports for Shariah division and customer satisfaction surveys.
Associate Executive - Personal Financing
Kuwait Finance House (KFH)
05.2022 - 08.2023
- Conducted thorough customer background checks to assess their creditworthiness
- Identified and contributed to resolving complex product issues
- Evaluated and approved loans within authorized limits
- Collaborated with external/business partners to collect necessary documentation from customers.
Degree Internship - Project Building Management
Majlis Perbandaran Kuala Selangor
08.2021 - 01.2022
- Assist client request
- Conduct the clerical office work
- Prepare installation of the event equipment
- Update customer quotation using MySQL software.
Insurance Telemarketer
UTS Marketing Solution Sdn Bhd
09.2017 - 10.2017
- Approach potential customers via phone calls.
Diploma Internship - Event Management
Khass Event Management
06.2015 - 09.2015
- Introducing the insurance product to the customer
- Handling customer inquiries on the insurance products
- Approach potential customers via phone calls.
Education
Bachelor Degree of Project Management -
Universiti Malaysia Pahang (UMP)
12.2017 - 04.2022
Diploma in Event Management - undefined
Politeknik Merlimau Melaka
12.2013 - 05.2016
Sijil Pelajaran Malaysia (SPM) - undefined
Sekolah Men. Keb. Seri Desa
01.2008 - 05.2012
Skills
- Documentation Review
- Microsoft Office
- Communication
- Project Management
- Adaptability
Activitiesachievements
- E-Sport Mobile Legend Tournament, University Malaysia Pahang, 05/01/20, Provide concise instructions to the player of the tournament, Manage and control the crowds during the tournament event, Manage the prizes and souvenir for the VIPs and participants
- Health B4 Pen Program, University Malaysia Pahang, 08/01/19, Handle marathon activity, Ensure the route for the marathon activity is safe to be used, Act as a backup for any emergency unwanted incident arise
- University Convocation Event, University Malaysia Pahang, 03/01/19, Handle photography payment from the students, Ushers the students and ensure they are waiting at right location for the scroll giving
References
- Carol Loo
Area Sales Manager Zone3 Proton Commerce Sdn Bhd
012 428 6884
carol@protoncommerce.com.my
- Halida binti Khalid
KFH Assistant Manager Auto Banking
017 666 2570
halida.khalid@kfh.com.my
- Dr. Gusman Nawanir
Academic Advisor - Senior Lecturer Universiti Malaysia Pahang (UMP)
09 549 2266 / 016 416 1410
gusman@ump.edu.my
Timeline
Auto Loan Consultant
Proton Commerce Sdn Bhd
08.2024 - Current
Associate Executive - Personal Financing
Kuwait Finance House (KFH)
05.2022 - 08.2023
Degree Internship - Project Building Management
Majlis Perbandaran Kuala Selangor
08.2021 - 01.2022
Bachelor Degree of Project Management -
Universiti Malaysia Pahang (UMP)
12.2017 - 04.2022
Insurance Telemarketer
UTS Marketing Solution Sdn Bhd
09.2017 - 10.2017
Diploma Internship - Event Management
Khass Event Management
06.2015 - 09.2015
Diploma in Event Management - undefined
Politeknik Merlimau Melaka
12.2013 - 05.2016
Sijil Pelajaran Malaysia (SPM) - undefined
Sekolah Men. Keb. Seri Desa
01.2008 - 05.2012
Associate Executive - Hire Purchase Financing
Kuwait Finance House (KFH)
5 2022 - 08.2024
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