Summary
Overview
Work History
Education
Certification
Accomplishments
Timeline
Generic
Fadzrin Kamarudzaman

Fadzrin Kamarudzaman

Digital Banker
Kuala Lumpur

Summary

Rational Digital Analyst with 7 years of system experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Overview

7
7
years of professional experience
16
16
years of post-secondary education
2
2
Certifications

Work History

Analyst, Digital Process Excellence & Transformation

Bank Kerjasama Rakyat Malaysia
02.2024 - Current
  • Lead the comprehensive planning, design and delivery of process reengineering/transformation initiatives, with a focus on optimizing banking systems.
  • Collaborate closely with stakeholders to gather and document requirements ensuring alignment between management strategies and the bank's overall business/operational objectives and provide training where necessary
  • Spearheaded the redesign of the bank's internal library system for policy and guideline documents, enhancing document management and retrieval via the implementation of a structured categorization and indexing system. Led cross-departmental efforts to develop and execute this strategy.
  • Analyze business processes to identify opportunities for improvement with guideline establishment incorporating process models and workflows.
  • Contact: Mohd Saifudin Mohd Arif - 019-3653437

Analyst, Digital Business Platform

Bank Kerjasama Rakyat Malaysia
01.2021 - 01.2024
  • Led the digital strategy for Bank Rakyat's corporate internet banking (i-bizRAKYAT), merchant application (i-MerchantRAKYAT) and corporate leads portal (QR2E) as the unit head with Agile and Scrum methodologies.
  • Spearheaded the design of i-MerchantRAKYAT application UI/UX and features/functionalities from the ground up, while also establishing essential documents (i.e. Requirement Tracebility Matrix, Functional Specification Document, Test Plan/Script, T&C, Origami QR stand).
  • Main liaison officer, effectively engaging with vendors, regulatory bodies and partner banks in ensuring successful implementation of enhancement/projects.
  • System requirement up to core banking level with strong emphasize on payment and customer information module.
  • Conduct industry study and best practices towards implementation in system with integration on API and web services.
  • Contact: Mohd Saifudin Mohd Arif - 019-3653437

Executive, Virtual Delivery (Retail Banking)

Bank Kerjasama Rakyat Malaysia
01.2019 - 12.2020
  • Continuous delivery of virtual channel solutions to serve retail customer needs and meeting market trends.
  • Conduct industry study to stay updated on emerging technological advancements relevant to virtual channels.
  • Enhanced Bank Rakyat's retail internet banking (iRakyat) and PayNet's products (i.e. DuitNow, IBG, JomPAY) as the product owner.
  • Lead and manage the word press site for iRakyat Customer Management System, taking charge in the absence of vendors and serving as the key point of contact.
  • Contact: Mohd Zahrulhafiz Saadon - 013-3096684

Executive, Training Centre of Excellence

Bank Kerjasama Rakyat Malaysia
01.2018 - 12.2018
  • Main lead to recruit 30 new employees under a program for branches via multiple screening and assessment.
  • Designed and structured a 5 day training/onboarding programme for new recruits to equip them with necessary understanding of banking product features and awareness on regulatory requirements
  • Lead person for the programme and involvement as a speaker

Education

Bachelor of Arts - Economic

University of Essex
04.2001 - 07.2017

Certification

Chartered Professional in Islamic Finance - Pioneers and first batch to gain the certification title through completion of 15 modules focusing towards Islamic banking proficiency as well as developing core business and management competencies.

Accomplishments

  • Best DuitNow Bank Award, 01/01/20 - 12/01/20, Part of the team in driving income and transaction for PayNet's newly added service (DuitNow) via Bank Rakyat's retail internet banking by enhancing existing features, marketing campaigns and awareness programs.
  • Champion on quarterly discussion on agile and lean management, 07/01/21 - 12/01/22, Champion for sector in leading and conducting quarterly discussion in simplifying departments work processes to achieve total quality management.

Timeline

Ernst & Young Certified Agile Professional - Certified agile practitioner with focus on scrum implementation for digital projects.

12-2024

Analyst, Digital Process Excellence & Transformation

Bank Kerjasama Rakyat Malaysia
02.2024 - Current

Analyst, Digital Business Platform

Bank Kerjasama Rakyat Malaysia
01.2021 - 01.2024

Chartered Professional in Islamic Finance - Pioneers and first batch to gain the certification title through completion of 15 modules focusing towards Islamic banking proficiency as well as developing core business and management competencies.

12-2020

Executive, Virtual Delivery (Retail Banking)

Bank Kerjasama Rakyat Malaysia
01.2019 - 12.2020

Executive, Training Centre of Excellence

Bank Kerjasama Rakyat Malaysia
01.2018 - 12.2018

Bachelor of Arts - Economic

University of Essex
04.2001 - 07.2017

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Fadzrin Kamarudzaman Digital Banker