Fadzil M I Mashood

Work History

Director

CIMB Berhad

Kuala Lumpur, Wilayah Persekutuan

11.2021 - Current

Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Improved project efficiency with strategic planning, resource allocation, and time management practices.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Spearheaded innovative approaches to resource allocation and strategic planning.
Negotiated favorable contracts with vendors for reduced costs and improved service quality.
Enhanced stakeholder satisfaction with timely and transparent communication strategies.

Senior Project Manager

Tata Consultancy Services

Bukit Damansara, Kuala Lumpur

04.2016 - 10.2021

Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
Performed detailed assessments of risks to determine constraints and develop mitigation strategies.
Developed project plans and managed project scope for all projects, using specific methodologies to guide projects from conceptualization to implementation and maintenance.
Recorded all project costs and expenses and aligned with project budget.
Sourced additional resources and staff to meet timeline demands.
Achieved cost control objectives and clarified service parameters through clear statements of work and project classification systems.
Maintained schedules to meet key milestones at every project phase.
Kept project on schedule and within budget while serving as project leader.
Collaborated with business users, technical teams, database administrators and testing teams, to analyze, gather, and validate requirements such as kickoff meetings, joint application designing and planning sessions.
Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.

IT Manager

Dell Global Business Center

Bayan Lepas, Pulau Pinang

04.2008 - 01.2016

Coordinated IT operations activities to deliver smooth flow of daily business needs.
Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
Guided organizational technology strategy and roadmaps.
Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.

Senior System Analyst

Dell Asia Pacific

Bayan Lepas, Pulau Pinang

02.2006 - 03.2008

Collaborated with cross-functional teams to develop and implement effective IT solutions for business needs.
Provided comprehensive user support, resolving technical issues quickly to minimize disruptions.
Participated in change management initiatives, supporting seamless transitions during technology upgrades or process overhauls.
Improved system efficiency by streamlining processes and implementing automation tools.
Identified areas that could be improved through specific processes and addition of new software.
Maximized resource allocation through accurate capacity planning based on historical trends.
Utilized different methods to troubleshoot software and hardware issues.
Streamlined reporting processes through the creation of customized dashboards tailored to stakeholder needs.
Mentored junior analysts, sharing industry knowledge and best practices to improve team performance.
Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Collaborated with upper management to drive strategy and implement new processes.

Software Consultant

LKT Automation Sdn Bhd

Bayan Lepas, Pulau Pinang

04.2004 - 01.2006

Designed, tested, installed and monitored new systems.
Offered software-related technical support through various communications channels.
Served as primary liaison between software customers and development team, relating feedback and concerns for future patch cycles.
Consulted with clients to align future software development with customer priorities.
Executed program modifications and changes and documented results of software research tools and applications.
Performed software demonstrations for potential clients, highlighting strengths of [Product or Service].
Collaborated with cross-functional teams to deliver high-quality software products on time and within budget.
Designed complete solution architecture tailored to specific end-user needs.
Troubleshot issues during software deployment phases ensuring successful installations at client sites.
Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.

System Engineer

HeiTech Padu Berhad

Subang Jaya, Selangor

06.2002 - 03.2004

Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
Managed and monitored installed systems for highest level of availability.
Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
Completed software updates and assessed security patches for optimized computer use.
Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
Improved system efficiency by implementing and optimizing hardware and software components.
Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
Resolved issues and escalated problems with knowledgeable support and quality service.

Training Engineer

Unico Technology Berhad

Seberang Perai, Pulau Pinang

07.2000 - 05.2002

Optimized resource allocation by identifying areas for improvement in current training methods and implementing cost-effective solutions.
Facilitated knowledge transfer between cross-functional teams, fostering a collaborative work environment.
Evaluated training effectiveness through rigorous post-training assessments, continuously refining content for optimal results.
Leveraged cutting-edge e-learning tools to deliver engaging and interactive training experiences.

IT Executive

OSK Security Berhad

Kuala Lumpur, Wilayah Persekutuan

04.1999 - 06.2000

Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
Collaborated with cross-functional teams to deliver integrated technology solutions that met diverse business needs.
Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Oversaw development and implementation of improvements to support network operations.

Overview

Work History

Director

Senior Project Manager

IT Manager

Senior System Analyst

Software Consultant

System Engineer

Training Engineer

IT Executive

Education

MBA - Business Administration

Bachelor of Science - Computer Science

Skills

Accomplishments

Summary

Certification

Timeline

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