Fadzil M I Mashood
Director
Brickfield,Kuala Lumpur
Overview
26
26
years of professional experience
6
6
years of post-secondary education
5
5
Certificates
Work History
Director
CIMB Berhad
Kuala Lumpur, Wilayah Persekutuan
11.2021 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Enhanced stakeholder satisfaction with timely and transparent communication strategies.
Senior Project Manager
Tata Consultancy Services
Bukit Damansara, Kuala Lumpur
04.2016 - 10.2021
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Performed detailed assessments of risks to determine constraints and develop mitigation strategies.
- Developed project plans and managed project scope for all projects, using specific methodologies to guide projects from conceptualization to implementation and maintenance.
- Recorded all project costs and expenses and aligned with project budget.
- Sourced additional resources and staff to meet timeline demands.
- Achieved cost control objectives and clarified service parameters through clear statements of work and project classification systems.
- Maintained schedules to meet key milestones at every project phase.
- Kept project on schedule and within budget while serving as project leader.
- Collaborated with business users, technical teams, database administrators and testing teams, to analyze, gather, and validate requirements such as kickoff meetings, joint application designing and planning sessions.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
IT Manager
Dell Global Business Center
Bayan Lepas, Pulau Pinang
04.2008 - 01.2016
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Conducted regular performance evaluations to identify areas for improvement and develop targeted action plans for continuous enhancement of IT services.
- Guided organizational technology strategy and roadmaps.
- Streamlined processes through the automation of routine tasks, increasing team productivity and reducing manual effort.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Championed employee training initiatives focused on enhancing technical skills and promoting best practices across the organization.
- Promoted collaboration between cross-functional teams by integrating disparate systems into unified platforms for improved communication and workflow efficiency.
Senior System Analyst
Dell Asia Pacific
Bayan Lepas, Pulau Pinang
02.2006 - 03.2008
- Collaborated with cross-functional teams to develop and implement effective IT solutions for business needs.
- Provided comprehensive user support, resolving technical issues quickly to minimize disruptions.
- Participated in change management initiatives, supporting seamless transitions during technology upgrades or process overhauls.
- Improved system efficiency by streamlining processes and implementing automation tools.
- Identified areas that could be improved through specific processes and addition of new software.
- Maximized resource allocation through accurate capacity planning based on historical trends.
- Utilized different methods to troubleshoot software and hardware issues.
- Streamlined reporting processes through the creation of customized dashboards tailored to stakeholder needs.
- Mentored junior analysts, sharing industry knowledge and best practices to improve team performance.
- Performed user account maintenance tasks, archiving defunct credentials and monitoring login systems for suspicious trends.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Collaborated with upper management to drive strategy and implement new processes.
Software Consultant
LKT Automation Sdn Bhd
Bayan Lepas, Pulau Pinang
04.2004 - 01.2006
- Designed, tested, installed and monitored new systems.
- Offered software-related technical support through various communications channels.
- Served as primary liaison between software customers and development team, relating feedback and concerns for future patch cycles.
- Consulted with clients to align future software development with customer priorities.
- Executed program modifications and changes and documented results of software research tools and applications.
- Performed software demonstrations for potential clients, highlighting strengths of [Product or Service].
- Collaborated with cross-functional teams to deliver high-quality software products on time and within budget.
- Designed complete solution architecture tailored to specific end-user needs.
- Troubleshot issues during software deployment phases ensuring successful installations at client sites.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
System Engineer
HeiTech Padu Berhad
Subang Jaya, Selangor
06.2002 - 03.2004
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Managed and monitored installed systems for highest level of availability.
- Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
- Completed software updates and assessed security patches for optimized computer use.
- Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
- Improved system efficiency by implementing and optimizing hardware and software components.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Training Engineer
Unico Technology Berhad
Seberang Perai, Pulau Pinang
07.2000 - 05.2002
- Optimized resource allocation by identifying areas for improvement in current training methods and implementing cost-effective solutions.
- Facilitated knowledge transfer between cross-functional teams, fostering a collaborative work environment.
- Evaluated training effectiveness through rigorous post-training assessments, continuously refining content for optimal results.
- Leveraged cutting-edge e-learning tools to deliver engaging and interactive training experiences.
IT Executive
OSK Security Berhad
Kuala Lumpur, Wilayah Persekutuan
04.1999 - 06.2000
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
- Collaborated with cross-functional teams to deliver integrated technology solutions that met diverse business needs.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw development and implementation of improvements to support network operations.
Education
MBA - Business Administration
06.2008 - 08.2011
Bachelor of Science - Computer Science
06.1996 - 03.1999
Skills
Program/Project management
Excellence communication
Operations management
Stakeholder management
Conflict resolution
Coaching and mentoring
Team leadership
Budgeting
Performance monitoring
Strategic planning
Requirements analysis
Problem resolution
Application support
Accomplishments
- Supervised team of [Number] staff members.
- Achieved 100% monitoring coverage of critical systems through proactively enable monitoring solution.
Summary
Experienced [Job Title] with top-notch implementation and project management abilities. Highly organized, methodical, and skilled at overseeing daily milestones across high-performance teams. Well-versed in [Area of expertise] planning and deployment.
Certification
ITIL v3 Foundation
Timeline
Director - CIMB Berhad
11.2021 - Current
Senior Project Manager - Tata Consultancy Services
04.2016 - 10.2021
Universiti Sains Malaysia - MBA, Business Administration
06.2008 - 08.2011
IT Manager - Dell Global Business Center
04.2008 - 01.2016
Senior System Analyst - Dell Asia Pacific
02.2006 - 03.2008
Software Consultant - LKT Automation Sdn Bhd
04.2004 - 01.2006
System Engineer - HeiTech Padu Berhad
06.2002 - 03.2004
Training Engineer - Unico Technology Berhad
07.2000 - 05.2002
IT Executive - OSK Security Berhad
04.1999 - 06.2000
Universiti Malaya - Bachelor of Science, Computer Science
06.1996 - 03.1999