FADUMO ABDIRAHMAN ALI

• Interviewed students to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
• Developed post-event reports to determine effectiveness of each event.
• Evaluated and selected service providers and vendors according to number requirements.
• Hired, train takers in companies and supervised volunteers and support staff required for events.
• Managed administrative logistics of events planning, event booking and event promotions.
• Coordinated schedules and timelines for events.
• Designed and implemented efforts to publicize events and promote sponsorships.
• Managed event logistics and operations.
• Attended conferences and events to stay up-to-date with shaqadoon organization trends and planning standards.
• Coordinated florists, photographers and musicians during for events.
• Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
• Communicated with catering, lighting and sound companies to obtain price quotes.
• Created and maintained event expenditures, budgets and timelines in job-related software.
• Performed event coordination for larger parties and gatherings.
• Consulted with customers to determine objectives and requirements for events.

• Helped streamline repair processes and update procedures for support action consistency.
• Receiving visitors at front desk by greeting, welcoming, directing and announcing them appropriately.
• Answering screening and forwarding incoming phone calls.
• Receiving and sorting daily mail.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Increased sales by educating prospects on benefits of products and services in comparison to competitors.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed team communications and information for meetings.
• Participates in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodates client disabilities by recommending devices and techniques.
• Avoids legal challenges by monitoring compliance with service agreements.
• Improves system performance by identifying problems and recommending changes.
• Updates job knowledge by participating in educational opportunities and maintaining personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.

• Boosted sales and customer loyalty through incentive programs.
• Maintained friendly and professional customer interactions.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Gathered and reviewed customer feedback to improve operations.
• Compiled database of loan applicants' credit histories, financial statements and other financial information.
• Through my communication channels, I provide excellent customer service and manage needs of my customers (real customers and onetime visitor's) (phone, email, and live chat).
• Identified partnership opportunities and established favorable business connections.
• Engaged employees in business processes with positive motivational techniques.
• Handle massive number of client and customer requests for my information as professionally.
• Examined customer loan applications for loan approvals and denials.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Will be made responsible for having achieved individual and group goals for company.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
• As needed, to perform office-based administrative duties.
• Resolved various issues impacting sales management and business operations.
• Must display high degree of ethics and confidentiality to Maintain customer material at all times.

• Adhered to social distancing protocols and wore mask or face shield.
• Prepared variety of different written communications, reports and documents.
• Led projects and analyzed data to identify opportunities for improvement.
• Improved operations through consistent hard work and dedication.
• Used Microsoft Word and other software tools to create documents and other communications.
• Resolved problems, improved operations and provided exceptional service.
• Conducted research, gathered information from multiple sources and presented results.
• Participated in team-building activities to enhance working relationships.
• Exceeded goals through effective task prioritization and great work ethic.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Carried out day-to-day duties accurately and efficiently.
• Actively listened to students, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Planning concepts by studying relevant information and materials.
• Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
• Preparing finished art by operating necessary equipment and software.
• Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
• Contributing to team efforts by accomplishing tasks as needed.
• Communicating with clients about layout and design.
• Creating wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop.
• Reviewing and checking final layouts and suggesting improvements when necessary.

• Promoted available products and services to customers during service, account management and order calls.
• Responded to customer requests for products, services and company information.
• Manage large amounts of incoming phone calls.
• Generate providing information's to voters.
• Identify and assess voters’ need to achieve satisfaction.
• Build sustainable relationships and trust with voters accounts through open and interactive communication.
• Provide accurate, valid and complete information by using right methods/tools.
• Meet personal/customer service team targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution.
• Keep records of voters interactions, process accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Recommended products to customers, thoroughly explaining details.
• Assisted customers by answering questions and responding to inquiries.
• Answered product and service questions, suggesting other offerings to attract potential customers.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Received multiple positive reviews acknowledging dedication to excellent customer service.
• Responded to customer calls and emails to answer questions about products and services.
• Educated customers on company systems, form completion and access to services.

• Built strong rapport with team members, management and clients to facilitate efficiency and productivity.
• Created complex animations for smartphones, computers and websites.
• Worked closely with illustrators and designers to analyze project objectives, specifications and deadlines.
• Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
• Reported on non-compliance issues and other negative factors discovered during production
• Maintained compliance with company standards and regulatory compliance during managed projects
• Facilitated process improvements to successfully decrease errors.
• Converted and edited videos using CorelDRAW to add animation and image effects and elements.
• Shared fresh design perspectives and received constructive feedback from colleagues.
• Trained and supervised new designers in advanced use of F2F animation software.
• Applied contemporary trends in production design to produce stunning, forward-thinking work.
• Familiarized other team members with modern advancements in animation and constantly changing technologies and techniques.
• Prepared conceptual layouts for banner stand and billboard motion graphic projects.
• Worked alongside writers and producers to create unique designs to translate artistic vision into visual medium.
• Created sequences under tight deadlines and seamlessly integrated with other components.
• Developed storyboards outlining animation plans.
• Researched how desired animations, movements and events would occur in real-world situations.
• Liaised with other departments to discuss ideas and create unified goals.
• Used photoshop to create over 50 realistic characters with full range of emotions and movement.
• Collaborated with motion capture department to collect and apply data for specific characters.