Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
FADLINA BINTI ADAM

FADLINA BINTI ADAM

SENIOR CASE MANAGER
Ampang,Selangor

Summary

Dynamic and results-driven professional with a strong work ethic and a proven track record of leading teams to success. Known for my positive attitude, excellent communication skills, and ability to adapt to changing environments, I thrive in high-pressure situations and consistently exceed performance expectations. With extensive experience in managing projects and coordinating teams, I excel at fostering collaboration, motivating others, and ensuring that goals are met on time and within budget. My commitment to continuous improvement and delivering exceptional results has enabled me to build strong relationships with both clients and colleagues.

Overview

20
20
years of professional experience

Work History

HEAD OF UNIT EVENT MANAGEMENT

PERKESO
01.2024 - Current
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
  • Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
  • Ensured smooth transitions between program elements at live events through effective stage management techniques.
  • Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
  • Streamlined event planning processes by implementing efficient project management strategies.
  • Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.
  • Enhanced team collaboration by developing comprehensive communication plans that kept all stakeholders informed and engaged.
  • Negotiated contracts with venues to secure favorable terms, optimizing event profitability and attendee experience.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
  • Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
  • Increased brand visibility through strategic placement of promotional materials at high-profile events.
  • Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Monitored and controlled event expenditures to meet budgets.

Regional Office Manager (Kuala Lumpur)

PERKESO
06.2018 - 12.2023


  • The focus on the implementation of Labour Market Activities in Kuala Lumpur includes open interviews, job seeker profiling, career exploration to secondary school students, career launch pad to universities students, employability talks, collaboration with the government, agencies, employers, associations and many more.
  • To ensure that job placement is carried out in a quality manner within the stipulated time period, including EIS beneficiaries, vulnerable groups including the disabled, B40, hardcore poor, ex-convicts and others, graduates, senior citizens and others who need it.
  • Implement the promotion of MYFutureJobs services and labour market activities at various levels in Kuala Lumpur
  • Implement various promotions of MYFutureJobs services to ensure that the brand is known by the public
  • The best achievements, successfully placing jobs for Kuala Lumpur job seekers in year 2020 (2020: 29,003 | 2021:64,750| 2022: 67,479 | 2023: 36, 297)
  • Being an Employability Speaker to university and school students
  • Being a speaker for PERKESO's products and services
  • Engage with community


EXECUTIVE OFFICER

PERTUBUHAN KESELAMATAN SOSIAL (PERKES0)
02.2005 - 04.2018
  • Enforcement Officer (Feb 2005 - Dis 2006)

Responsible to planning, preparing, implementing and monitoring on effective job’s for enforcement department of SOCSO such as doing investigation, inspection and detection of employer, collecting on outstanding payment and taking any further action from SOCSO to employer/employee

  • Investigator Officer ( Jan 2007 - May 2009)

Responsible to preparing, implementing & monitoring on effective job’s for Benefit’s Unit such as doing investigation case for Employee’s Temporary & Permanent Disability claim and manage the process of dependent benefit applications

  • Customer Service Officer (Jun 2009 - Dis 2009)

Responsible to attending customer and take statement claim for Employee’s Permanent Disability & Dependant's Benefit.

  • Complaint Management Unit (Jan 2010 - May 2018)

Responsible for handling all customer complaints and Responded to customer needs through competent customer service and prompt problem-solving. Also, streamlined complaint handling processes for increased efficiency and reduced response times.

Education

Bachelor of Arts - HUMAN COMMUNICATION

UNIVERSITY PUTRA OF MALAYSIA
SELANGOR
04.2001 -

Skills

Problem-solving

Additional Information

Being in service as a staff of PERKESO, employment is not limited to the scope of actual work. We are involved in a variety of side tasks that are important in ensuring that our services reach the outside community. I am very skilled in the field of event management and proficient in the field of official event protocols. The programme involving the highest protocol in my history is the Royal Protocol involving KDYMM Her Majesty of Queen, His Royal Highness the Sultan of Terengganu and followed by the Prime Minister and many more.


I am also involved in the branding selection of MYFutureJobs events for 2024 and always work closely with PERKESO's Corporate Communications Department to ensure that the brand, corporate identity and promotions are in line with PERKESO's theme, vision & mission.

Timeline

HEAD OF UNIT EVENT MANAGEMENT

PERKESO
01.2024 - Current

Regional Office Manager (Kuala Lumpur)

PERKESO
06.2018 - 12.2023

EXECUTIVE OFFICER

PERTUBUHAN KESELAMATAN SOSIAL (PERKES0)
02.2005 - 04.2018

Bachelor of Arts - HUMAN COMMUNICATION

UNIVERSITY PUTRA OF MALAYSIA
04.2001 -
FADLINA BINTI ADAMSENIOR CASE MANAGER