Dynamic and results-driven professional with a strong work ethic and a proven track record of leading teams to success. Known for my positive attitude, excellent communication skills, and ability to adapt to changing environments, I thrive in high-pressure situations and consistently exceed performance expectations. With extensive experience in managing projects and coordinating teams, I excel at fostering collaboration, motivating others, and ensuring that goals are met on time and within budget. My commitment to continuous improvement and delivering exceptional results has enabled me to build strong relationships with both clients and colleagues.
Responsible to planning, preparing, implementing and monitoring on effective job’s for enforcement department of SOCSO such as doing investigation, inspection and detection of employer, collecting on outstanding payment and taking any further action from SOCSO to employer/employee
Responsible to preparing, implementing & monitoring on effective job’s for Benefit’s Unit such as doing investigation case for Employee’s Temporary & Permanent Disability claim and manage the process of dependent benefit applications
Responsible to attending customer and take statement claim for Employee’s Permanent Disability & Dependant's Benefit.
Responsible for handling all customer complaints and Responded to customer needs through competent customer service and prompt problem-solving. Also, streamlined complaint handling processes for increased efficiency and reduced response times.
Problem-solving
Being in service as a staff of PERKESO, employment is not limited to the scope of actual work. We are involved in a variety of side tasks that are important in ensuring that our services reach the outside community. I am very skilled in the field of event management and proficient in the field of official event protocols. The programme involving the highest protocol in my history is the Royal Protocol involving KDYMM Her Majesty of Queen, His Royal Highness the Sultan of Terengganu and followed by the Prime Minister and many more.
I am also involved in the branding selection of MYFutureJobs events for 2024 and always work closely with PERKESO's Corporate Communications Department to ensure that the brand, corporate identity and promotions are in line with PERKESO's theme, vision & mission.