Fabian Nicholas

• Enhanced system performance by troubleshooting and resolving hardware, software, and network issues.
• Streamlined operations with effective management of software licenses, user accounts, and access control.
• Spearheaded IT projects to improve infrastructure stability, performance, or security according to organizational needs.
• Stayed current on industry trends to provide valuable insights on emerging technologies that could benefit the organization's operations or strategy.
• Reduced downtime for users by providing timely and efficient technical support via phone, email, and in person.
• Increased user satisfaction by implementing new processes for IT ticket tracking and resolution.
• Used ticketing systems to manage and process support actions and requests.
• Diagnosed and troubleshot hardware, software and network issues.
• Installed and configured operating systems and applications.
• Responded to customer inquiries and provided technical assistance over phone and in person.

-Enhanced client satisfaction by delivering high-quality work within deadlines.

• Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
• Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
• Consultation on integration of Audio Visual designing and installation.
• Implementation of Business Administration for companies.
• Project basis such as Audio Visual reinforcement.

Achievements:

• Standard Chartered Bank Conference System Maintenance.
• Sound reinforcement for Dining outlet and Convention Centre.
• Reinforcement and managing whole Management of Dining outlet.

• Delivered exceptional customer service by promptly addressing concerns and offering viable solutions when issues arose during events or installations.
• Optimized inventory management to ensure prompt delivery of equipment for various events.
• Enhanced client satisfaction by efficiently managing AV installations and troubleshooting audio-visual equipment.
• Championed safety protocols for handling AV equipment, significantly reducing workplace accidents and injuries among team members.
• Coordinated with vendors to source high-quality AV equipment at competitive prices, reducing company expenses.
• Providing support and training on Audio & Video Conferencing system
• Maintaining all Google Video Conferencing system in Malaysia

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Resolved complex technical issues through effective problem-solving techniques and root cause analysis.
• Provided expert support for end-users, ensuring optimal system performance and user satisfaction.
• Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
• Created comprehensive documentation for system configurations, procedures, and best practices to facilitate knowledge sharing among team members.
• Managed multiple projects simultaneously, meeting tight deadlines while maintaining high-quality deliverables.
• Reduced downtime for critical systems through proactive monitoring and maintenance tasks.
• Completed software updates and assessed security patches for optimized computer use.

• Stayed up-to-date with latest audio engineering technologies and techniques through continuous professional development opportunities.
• Improved team communication by fostering an open dialogue between engineers, musicians, producers, and other stakeholders involved in projects.
• Boosted client satisfaction rates by providing exceptional customer service and addressing concerns promptly.
• Collaborated with producers and performers to determine and achieve desired sound for productions.
• Enhanced sound quality and added various sound effects to recordings.
• Recorded speech and music in digital formats.

Achievements:

• Worked in a Team on an award winning Motion Movie Film “Redha” mainly on sound designing.

• Producing and mixing the audio for true tones, Video Ringtones, Reality shows, corporate videos and documentaries.
• Produce and Mastering Audio Production for TVC and Radio Advertisement.
• Account Management such as preparing and finalizing costing for clients.
• Pitching and creating marketing strategies to gain more clients.
• Managing the Studio System and Department.
• To provide creative inputs to agencies and clients mainly on Audio/Sound Production.
• Troubleshooting and technical support on studio Equipment.
• Managed team members according to the skill sets of the required task and ensured that resource utilization is optimized.
• Performed planned preventative maintenance, statutory comp

Achievements:

• Worked on TVIQ programme which involved cleaning up VO’s and mastering the entire mix. (Project worth RM30 000)
• Managed and delivered Radio Advertisements for McDonalds, UNICEF, Maybank.
• Implemented a system for better communication and Procedures workflow across the company covering key departments such as Sound Production, Account and Marketing.
• Coordinate and direct projects, making detailed plans to accomplish goals and directing the integration of technical activities.
• Develop and implement policies, standards and procedures for the engineering and technical work performed in the station.
• Prepare budgets, bids, and contracts, and direct the negotiation of research contracts.
• Perform administrative functions such as reviewing and writing reports, approving expenditures, enforcing rules, and making decisions about the purchase of materials or services.

• Presented production ideas and determined creative scenarios for production and delivery.
• Oversaw post-production processes, including video editing and sound mixing, to ensure a polished final product.
• Developed schedules for production, editing, and duplication for timely delivery.
• Conducted thorough pre-production planning sessions, ensuring all stakeholders were aligned on project objectives and timelines.
• Liaised with directors, actors and other creative staff to successfully complete projects.

• Enhanced audio quality by properly setting up, testing, and adjusting sound equipment for various events.
• Prepared, packed and transported audio equipment for events and location shoots.
• Handling the sound throughout Live Programme or Recorded Programme.
• Reduced audio issues during live performances by conducting thorough sound checks and addressing potential problems before shows.

Achievements:

• Produced and engineered montage theme songs (Gala Plus Montage, Budget 2008), in-house promos etc.
• Troubleshooting during broadcasting and sound equipment with outstanding outcomes.
• Coordinate and direct projects, making detailed plans to accomplish goals and directing the integration of technical activities.
• Manage the audio team scheduling and task briefing.