Ng Pui Keat
KL
Summary
Seeking for a position that can provide a steady growth and learning opportunity to practice my profession and practical experience extensively.
Overview
5
5
years of professional experience
Work History
THERAPIST / DOCTOR ASSISTANT
MRC CLINIC
01.2025 - Current
- Perform daily routine counter service operation duties
- Register all visiting guests and VIPs, make sure all pertinent information is obtained and recorded
- Deliver excellent customer service to all guest to ensure quality service throughout their stay
- Answer incoming calls and enquiries make necessary appointment arrangement
- To assist in attend customer and close sales/ follow up on sales , provide before and after sales service
- Assist in create and manage sales documents include invoices, receipts etc
- Maintain clean and organized workspace to enhance productivity
- Helped with preparation , operation support, and post-procedure care in aesthetic treatment
- Assisted in medication preparation for medical procedures
- Assist manager to keep track of sales material, forms and controlled of supplies/ stocks and functionality of the equipments and facilities in company
RECEPTIONS (CUSTOMER SERVICE)
JOIE CONFINEMENT CENTRE
10.2024 - 12.2024
- Assist postpartum mothers with recovery and daily care
- Provided meal delivery service for postnatal mothers
- Managed payment collection and basic billing procedures
- Supported basic newborn care during peak periods and staff shortages
- Assist postpartum mothers with check-in procedures, room allocation, and orientation upon arrival
RECEPTIONS (FRONT DESK)
HEALTHLAND FAMILY WELLNESS CENTER
04.2022 - 10.2024
- Support operations as and when required
- Ensure that the check-in and payment process are handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company's assets
- Provide detailed descriptions of treatments, packages, services, facility features and hours of operation
- Utilize outlet computers with skill and proficiency; document guest information in electronic record as directed
- Answering the phone promptly; operate phone system accurately and efficiently
- Addressing guests and develop professional and personalized relationship with regular guests
- Handle guests' questions and concerns promptly, professionally and courteously.
- Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Ensure adequate stock of supplies and inform management when stock is low
- Developed ability to work without constant direct supervision and remain at assigned post for extended periods of time
- Ability to assume responsibilities of the head of the outlet when necessary
- Communicate to management any and all occurrences involving staff or guests in the outlet that require attention
- Training new front desk as management requirement
ADMIN ASSISTANT
GT NELSON REALTY SDN BHD
01.2022 - 04.2022
- Prepare invoice & Credit Note.
- Update customer payment on daily basis.
- Bank reconciliation.
- Handle day to day filling for account documentation.
- Assist in administration works.
- To undertake any & all others duties & responsibilities assigned by superior.
ADMIN ASSISTANT
WEALTH EMPIRE CONSULTANCY
10.2021 - 12.2021
- Assist and monitor in office admin work
- Manage and track office procurement claims and requisition
- Support operation team as and when required
- Data entry and filing
BARISTA
Yomie’s RICE X YOGURT
KL
09.2020 - 06.2021
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders
- Ordering, receiving and distributing stock supplies
- Receiving and processing customer payments
Education
SPM -
SMK DATOK LAKMAN
KAMPUNG PANDAN01.2019
UPSR -
sjk(c) chin woo
Pudu01.2012
Skills
- Willingness to learn
- Responsible
- Fast learner
- Communication
- Taking initiative
- Friendly
- Medication preparation
- Customer service
- Appointment scheduling
- Patient interaction
- Team collaboration
- Aesthetic treatment support
Personal Information
Age: 21
Timeline
THERAPIST / DOCTOR ASSISTANT
MRC CLINIC
01.2025 - Current
RECEPTIONS (CUSTOMER SERVICE)
JOIE CONFINEMENT CENTRE
10.2024 - 12.2024
RECEPTIONS (FRONT DESK)
HEALTHLAND FAMILY WELLNESS CENTER
04.2022 - 10.2024
ADMIN ASSISTANT
GT NELSON REALTY SDN BHD
01.2022 - 04.2022
ADMIN ASSISTANT
WEALTH EMPIRE CONSULTANCY
10.2021 - 12.2021
BARISTA
Yomie’s RICE X YOGURT
09.2020 - 06.2021
SPM -
SMK DATOK LAKMAN
UPSR -
sjk(c) chin woo