Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Ravind Kumar

Ravind Kumar

Data Analyst
Serendah

Summary

Highly motivated individual with a passion for creating efficient data management systems using Microsoft Excel. Committed to ensuring the success of these systems and driven to make them work seamlessly. Demonstrated ability in personally developing multiple systems for forecasting, costing, improving turnover time, and enhancing the overall workflow of the team.

Overview

8
8
years of professional experience
8
8
years of post-secondary education

Work History

SENIOR SPEACIALIST SALES SUPPORT

Dell Technologies
Kuala Lumpur
06.2024 - Current
  • Enhanced customer relationships through providing exceptional service and support.
  • Continuously updated my product knowledge through ongoing training sessions, staying current on industry advancements and trends.
  • Streamlined internal communication processes between sales and other departments, improving overall efficiency within the organization

GLOBAL BUSINESS ANALYST

Google (Concentrix)
Kuala Lumpur, Kuala Lumpur
11.2021 - 06.2024
  • In charge of managing data of all Google employees globally
  • Creating invoices on a monthly basis as well as communicating with clients to meet their needs
  • Reduced operational expenses, proactively managing budgets and resources for various projects.
  • Developed and implemented data solutions using VBA and MS products.
  • Managed complex financial analyses for multinational corporations, guiding executive decision-making based on solid financial data.
  • Exceeded performance targets consistently, demonstrating exceptional analytical skills and a strong ability to drive results across various global business initiatives.
  • Experienced using data warehouse and analytical tools for business purposes.
  • Managed 172 invoices a month for every logo in Google.

OPERATIONS - BACK OFFICE

Dell/Qlik (SERVICE SOURCE INTERNATIONAL)
Kuala Lumpur, Kuala Lumpur
07.2017 - 10.2021
  • In charge of creating quotes as well as booking them with no room for error
  • Proceeded to create an automation for the entire team to utilize as well as running the proactive quoting all by myself
  • Created calculators and MA letter automation to reduce turn over time
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Managed to automate 1000s of quotes in a single hour using Microsoft Excel Macros and also carry the workload of 5 employees.

Education

DIPLOMA - ELECTRICAL & ELECTRONICS

IUKL
Kajang, 10
06.2010 - 06.2013

SPM -

Sekolah Menengah Kuala Kubu Bahru
Kuala Kubu Baharu, 10
01.2005 - 12.2009

Skills

Accomplishments

  • Reducing Turn Over Time, Created a system using Microsoft Excel combined with Microsoft Word that generates MA Letter in PDF for DELL which saved almost 4 minutes in TOT per case.
  • Calculator Creation, Created a calculator using Microsoft Excel to help calculate service tags automatically while working in DELL which assisted my team with doing their research for the case.
  • Automation for Advance Quotes, Worked on the Automation for producing advance quotes for DELL. Approximately 2500 advance quotes in 10 minutes.
  • Discount Calculation Tool, Created a calculator using Microsoft Excel which was used to calculate the discount amount and many more when I worked in QLIK which saved at least 2 minutes per case.
  • File Simplification, I had the opportunity to explore Google Sheets and Microsoft Excel while working with Google. I simplified many files to make them easier to be interpreted by the clients as well as our internal staff.
  • Invoice Management, Single-handedly in charge of over 56 invoices containing more than 2000 employees data globally.
  • Clients tend to have a different wants and needs compared to the internal team which I had to communicate to manufacture a product view which would satisfy both parties. Adapting to frequent client request as well as balancing them with our internal SOP. Updating the team on new updates on system and products as well as running them through the new process.

Timeline

SENIOR SPEACIALIST SALES SUPPORT

Dell Technologies
06.2024 - Current

GLOBAL BUSINESS ANALYST

Google (Concentrix)
11.2021 - 06.2024

OPERATIONS - BACK OFFICE

Dell/Qlik (SERVICE SOURCE INTERNATIONAL)
07.2017 - 10.2021

DIPLOMA - ELECTRICAL & ELECTRONICS

IUKL
06.2010 - 06.2013

SPM -

Sekolah Menengah Kuala Kubu Bahru
01.2005 - 12.2009
Ravind KumarData Analyst