Badminton
SITI SARAH BINTI HANAFIAH
General Admin Scanning & Front Desk Executive
GI 117, Lorong Delima, Kg Sri Gombak Indah, Batu Caves
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Administration position in any kind of environment. Ready to help team achieve company goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work History
General Admin Scanning & Front Desk Executive
Messrs Kington Tan Dzul
Mont Kiara, Kuala Lumpur
08.2021 - Current
- Responded to telephone, email, and in-person inquiries regarding Sale Property Agreement and Loan information and lawyer concerns.
- Served customers and followed outlined steps of service.
- Carried out day-day-day duties accurately and efficiently.
- Monitored company inventory to keep stock levels and databases updated.
- Adhered to social distancing protocols and wore mask or face shield.
- Created spreadsheets using Microsoft Words, Excel, PDF & Outlooks for daily, weekly and monthly reporting.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Used Microsoft Word and Spider Law, Kodak Scanning, Legal Manager software tools to create documents and other communications.
- Arrange despatch to deliver documents to customer locations within specific timeframes.
- Greeting clients and visitors and answering visitor inquiries.
- Answering and routing incoming calls on a multi-line telephone system.
- Scanning, photocopying, faxing and filing documents
Management Trainee
Econsave Express Sdn Bhd
Brickfields , Kuala Lumpur
01.2021 - 07.2021
- Devised processes to boost long-term business success and increase profit levels.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
- Assisted established management staff with operational oversight, business development and process improvement strategies.
- Excelled in every store position and regularly backed up front-line staff.
- Shouldered management responsibilities during absence of manager.
- Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
- Explained services and products to customers in friendly and engaging way.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Developed new store location from ground up by hiring and training efficient team.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed inventory control, cash control and store opening and closing procedures.
Business Analyst
Tajria Food Sdn Bhd
Bangi, Selangor
12.2019 - 12.2020
- Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Instituted contingency plans, ensuring business continuity through cross-training, documentation and data backups.
- Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Designed and monitored underwriting scorecards and related predictability.
Manager Restaurant
Xpozgirl Venture
Gombak, Selangor
12.2017 - 11.2020
- Create new formula and recipe for restaurant menu
- Investigate and resolve complaints regarding food quality, services and accommodations
- Count money and make money deposit
- Monitor budgets and payroll records and review financial transactions everyday
- Schedule staff hours and assign duties
- Monitor food preparation methods, portion sizes and customer satisfied
- Handling cashier and FoodPanda devices
Customer service
Printhink Sdn Bhd Every semester
06.2012 - 01.2015
- Handling customer walk in and needs
- Settling all the invoice and purchases
- Inbound and outbound call for customer assistance about products
- Receive and sending products to customer
- Explain about the price and design customer wants
- Keep all the customer data into document and report sales
- Adaptable professional with 4+ years of experience and a proven knowledge of customer service, data entry, operation management and marketing strategies
- Aiming to leverage my skills to successfully fill the role i applied at your company
Education
Bachelor - Retail Management
01.2015 - 08.2018
- Dean's List [Semester 4 and 2016]
- Elected Captain of Handball
- Represent as Assistant Chairman of Retail Society (RESO) in Kursus Pengurusan Organisasi (KPO)
- Class Monitor from Semester 3 until Semester 6
Diploma - Business management
01.2012 - 01.2015
GPA: 3.33
- Badminton Representative of UITM under Amateur Badminton Club
- Awarded Gold Medal in Badminton under Amateur Badminton Club
- Awarded Bronze Medal Research, Innovation. Invention & Design (RIID) 2012
- Awarded Top 5 Medal for Arab Short Film Contest
- Awarded Gold Medal for Singing Competition
- Performing more than five show singing in UiTM and also at the Pantai Batu Buruk Stage
- Own one cafe selling food and groceries in Hostel UiTM and one printing store in Campus
Skills
FlexibilityAdaptability
Managing company, staff, client and stock
Excel, words, PDF, slides and video
Spider Law, Legal Manager, Kodak Scanning
Training administration
Reference
Datin Khairiah Khalid
CEO Tajria Food Sdn Bhd
(012) 290 2954
Imlestari
Area Manager Econsave Express
(016) 247 4185
Interests
Swimming
Cooking
Timeline
General Admin Scanning & Front Desk Executive - Messrs Kington Tan Dzul
08.2021 - Current
Management Trainee - Econsave Express Sdn Bhd
01.2021 - 07.2021
Business Analyst - Tajria Food Sdn Bhd
12.2019 - 12.2020
Manager Restaurant - Xpozgirl Venture
12.2017 - 11.2020
UiTM Kampus Puncak Alam - Bachelor, Retail Management
01.2015 - 08.2018
Customer service - Printhink Sdn Bhd Every semester
06.2012 - 01.2015
UITM Kampus Kuala Terengganu - Diploma, Business
management
01.2012 - 01.2015