Volunteering for medical needs
Nadiah Kamil
Senior Pharmacist
Summary
Compassionate and systematic professional with more than 10 years broad-experienced in delivering comprehensive pharmaceutical services. Proven track record in pharmacy operation and management with excellent inventory control. Valued for reliability, precision, and achieving impactful results. Known for effective team collaboration and highly dedicated to provide quality patient care through continuous professional development.
Seeking to transition into new field, utilizing transferrable skills to meet evolving healthcare needs prioritizing underprivileged communities.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Senior Pharmacist
Kaisar Pharmacy
11.2024 - Current
- Mentored pharmacy staffs to develop their basic pharmacy skills, fostering a supportive learning environment within the pharmacy team.
- Counseled patients on proper use of medication and potential drug interactions.
- Implemented medication therapy management services, identifying cost-saving opportunities for patients and improving adherence rates.
- Streamlined communication processes between pharmacy team members, boosting overall efficiency and productivity.
- Enhanced medication safety with regular staff training on drug interactions, side effects, and dosage adjustments.
- Optimized inventory management to reduce waste and ensure timely availability of essential medications.
- Established strong policies governing pharmacy operations.
- Reduced medication errors by implementing robust quality assurance measures and routinely reviewing dispensing processes.
- Developed efficient pharmacy workflows for faster prescription processing and improved customer satisfaction.
- Organized supplies while maintaining compliance with proper storage procedures.
Pharmacist and Branch Manager
Be Pharmacy
03.2024 - 07.2024
- Managing the pharmacy staffs and the inventory, and ensuring the safe storage of prescription drugs
- Provide guidance and teaching to the pharmacy team, lead the outlet team to achieve sales target while developing and implementing strategies for continuous improvement in quality of care.
- Responsible to oversee reports for budgets and financial reports, preparing financial statements for the branch, and create plans and forecasts that are built to fit future need for the branch
- Monitoring product displays and shelves, as well as the general appearance of the pharmacy
- Ordering pharmacy supplies and controlling the inventory on a daily basis
- Conducted product training weekly for staffs as part of continuous pharmacy education
- Appointing and training new pharmacy employees and scheduling shifts
- Involved in creating and editing company policy and SOP that would benefit both company and employees
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Participated in community outreach events, educating the public about proper medication use, storage, and disposal techniques.
Pharmacist cum Branch Manager
Love Life Pharmacy and Baby Shop
01.2021 - 01.2024
- Set up pharmacy and baby store from the beginning of operation and grew the business
- Achieved significant cost savings by negotiating better prices with drug suppliers without compromising on medication quality.
- Supervised and coached team of pharmacy technicians and trainees.
- Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Led quality assurance efforts, maintaining pharmacy accreditation and compliance with health regulations.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
Volunteer Lead Pharmacist
Lao Friends Hospital for Children
09.2019 - 02.2021
- Led a team of pharmacists and technicians in providing exceptional pharmacy service while maintaining accuracy in dispensing medications.
- Managed stock levels, carry out inventories of hospital supplies, schedule replenishments to ensure adequate and safe storage while streamlined drug distribution processes for increased efficiency and reduced medication errors.
- Designed an effective inventory management system to minimize waste while ensuring adequate stock levels for all medications.
- Collaborated with interdisciplinary teams for the development of comprehensive care plans for patients with complex medical conditions.
- Developed strong relationships with both local and international healthcare providers, facilitating communication and collaboration for better patient care coordination.
- Established hospital drug information service, developed a comprehensive hospital formulary, easily accessible for all department and medical staffs.
- Implemented cost-saving measures through formulary management and utilization review, ensuring efficient use of limited resources while maintaining high-quality patient care standards.
- Contributed to antimicrobial stewardship efforts by monitoring antibiotic usage patterns and making recommendations for targeted improvements.
- Mentored junior pharmacists, fostering an environment of continuous learning and professional growth.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Contributed to healthcare team decisions by providing expert pharmaceutical advice.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Ensured compliance with federal and state regulations for dispensing medications and maintaining accurate records.
Pharmacist
Watson's Healthcare and Personal Store
09.2017 - 12.2018
- Maintained shelf products and organized numerous drugs and health products occupancy
- Developed strong relationships with customers by addressing their concerns and providing personalized service.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Conducted regular audits of the pharmacy''s controlled substances inventory, ensuring accurate record-keeping and preventing diversion or theft.
- Monitored ongoing marketing health products and healthy lifestyle campaigns
- Maintained up-to-date knowledge of industry trends, regulations, and best practices through continuing education courses and professional networking.
Pharmacy cum Branch Manager
Mylife Healthcare
07.2015 - 10.2016
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Liaised with physicians and patients on travel injury, proper dosage and potential outbreak disease.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Expanded business opportunities by cultivating partnerships with local medical facilities and airport management.
- Facilitated travelers outreach events promoting health awareness, education, and preventive measures against various diseases while travelling
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Forecasting the demand throughout travelling season to optimize staffing and inventory, thus boosted the branch revenue.
- Improved customer satisfaction ratings and sales by focusing on products that only customized to customers for travelling.
Pharmacy Store Operator
Cosway Sdn Bhd
01.2014 - 05.2015
- Managed daily store operations, including opening and closing procedures, cash handling, and employee scheduling.
- Trained and guided team members to maintain high productivity and performance metrics.
- Boosted sales performance by creating targeted marketing initiatives based on customer demographics and preferences.
- Maintained a clean, organized, and visually appealing store environment to enhance the overall shopping experience.
- Collaborated with other store operators to share best practices and identify areas for improvement within the network of stores.
In Patient Pharmacy Supervisor
Ministry of Health, Beaufort Hospital
05.2013 - 11.2013
- Managed inpatient drugs and supply inventories.
- In-charge on compounded and reconstituted large volume oral and intravenous admixtures, intravenous piggybacks, chemotherapy, patient controlled analgesia syringes for multiple hospital departments.
- Served as a preceptor for junior pharmacists and pharmacy students, fostering professional growth and development within the field of inpatient pharmacy.
- Enhanced patient care through collaboration with physicians, nurses, and other healthcare professionals to optimize treatment plans.
- Developed policies and procedures that would streamline pharmacy management and make it more efficient.
- Coordinated with healthcare providers for the seamless transition of patients from hospital care to outpatient settings by ensuring appropriate medication reconciliation processes were followed upon discharge.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Managed a team of pharmacy technicians, fostering a collaborative work environment that prioritized patient safety.
- Clinical rounding on multidisciplinary team and consulting with physicians regarding drug dosing and anticoagulation monitoring service
- Conducted interdisciplinary team meetings to discuss complex cases like renewal of priority drugs for emergency trolley of each department resulting in improved patient care plans tailored to individual needs.
- Participated in continuous professional development activities to stay current with the latest advances in pharmaceutical care and industry best practices.
- Ensured regulatory compliance by maintaining accurate documentation of all medication-related activities, including dispensing records and controlled substance logs.
Out- Patient Pharmacist
Ministry of Health, Beaufort Hospital
09.2012 - 05.2013
- Evaluated new medications for formulary inclusion based on efficacy data, costs, and clinical benefits for patients.
- Contributed to community health initiatives by participating in local wellness events and providing educational resources on medications.
- Managed pharmaceutical inventory effectively, minimizing waste while maintaining adequate stock levels to meet patient needs.
- Assisted in the development of outpatient pharmacy policies, ensuring compliance with state regulations and accreditation standards.
- Reduced prescription errors by verifying accuracy of medication orders and dispensing procedures.
- Provided compassionate care during patient consultations by actively listening to their concerns and offering tailored advice on safe medication use.
- Mentored junior pharmacists by sharing best practices regarding prescription verification processes and drug interaction assessments.
- Collaborated with healthcare professionals to optimize patient care and ensure appropriate, timely medication therapy.
- Continuously updated professional knowledge by attending seminars or workshops related to advances in pharmaceuticals or evolving industry guidelines.
- Enhanced medication safety for patients by conducting thorough drug utilization reviews and identifying potential interactions.
- Implemented medication therapy management services to enhance patient adherence rates and improve chronic disease outcomes.
- Participated in interdisciplinary team meetings to discuss complex cases, contributing valuable expertise on medication-related matters.
- Supervised and coached team of pharmacy technicians and trainees.
Pharmacist Intern
Ministry of Health, Beaufort Hospital
08.2011 - 08.2012
- Actively engaged with Diabetes-Mellitus Medication Therapeutic Adherence Clinic, educated Type 2 diabetes patients on medication therapy, proper nutrition, and fitness.
- Responsible in reporting medication errors and promote consistent awareness on reducing errors in dispensing
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Maintained a clean, organized, and well-stocked pharmacy workspace, promoting an efficient workflow for all team members.
- Displayed patient-oriented and comprehensive clinical pharmacy services and pharmaceutical care.
- Reduced medication errors by diligently verifying prescriptions for accuracy before dispensing to patients.
- Utilized strong communication skills to educate patients on proper medication usage, potential side effects, and drug interactions.
- Discussed medical histories with patients to provide most effective medical advice and arranged consultations with pharmacists.
- Collaborated with medical doctors to develop individualized medication therapy plans, optimizing patient outcomes.
- Supported pharmacy team members by participating in continuing education programs and staying current on industry trends and standards.
- Developed strong relationships with healthcare providers to facilitate timely prescription refills and authorizations as needed.
- Conducted regular audits of expired medications, ensuring proper disposal according to established protocols.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Contributed to a positive work environment through effective teamwork and collaboration with pharmacy staff members.
Pharmacist Technician
Guardian Pharmacy
05.2011 - 06.2011
- Collaborated with pharmacists to ensure accurate medication dispensing for optimal patient outcomes.
- Helped increase overall productivity within the pharmacy team by cross-training in various roles and responsibilities as needed.
- Provided excellent customer service while efficiently managing multiple priorities under high-pressure situations.
- Enhanced customer experience by addressing questions, concerns, and providing knowledgeable recommendations regarding over-the-counter products.
Pharmacist Technician
Northern University of Malaysia, Health Center
10.2010 - 11.2010
- Assisted with record keeping tasks, ensuring accuracy in maintaining patient profiles and prescription histories.
- Improved patient satisfaction by accurately filling prescriptions and providing thorough medication counseling.
- Utilized advanced knowledge of drug interactions when handling prescriptions requiring complex calculations or custom formulations.
- Supported pharmacists with medication compounding procedures, ensuring precise measurements and adherence to established protocols.
Pharmacy assistant
Caring Pharmacy
04.2009 - 05.2009
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Assisted pharmacy staff with preparing medications and filling orders.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
Education
Bachelor of Pharmacy -
National University of Malaysia
08.2007 - 09.2011
Skills
- Pharmaceutical Operations and Management
- Pharmacy marketing strategies and business planning
- Drug Inventory Control
- Clinical Pharmacy
- Supplier and Customer relations
- Quality assurance controls
- Team development and training
- Excellent Interpersonal communication
- Financial analysis and Profitability understanding
- Product knowledge
- Teamwork and collaboration
- Critical thinking and Organizational skills
- Drug safety and Regulatory standards
- Professional networking
- Multitasking Abilities
Personal Information
- Place of Birth: Malacca
- Citizenship: Malaysia
- Date of Birth: 02/11/88
- Marital Status: Single
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved medication errors which led to prevention of severe adverse drug reaction in kids and post-natal care ward.
- Collaborated with team of medical doctors in the development of hospital drug formulary and was re-appointed by medical director to maintain stewardship of the hospital pharmacy team remotely.
- Was offered to acquire shares in pharmacy company after took leadership in opening new pharmacy store.
Interests
Traveling with meaningful adventures
Public speaking
Team collaboration
Continuous Self Development
Timeline
Senior Pharmacist
Kaisar Pharmacy
11.2024 - Current
Pharmacist and Branch Manager
Be Pharmacy
03.2024 - 07.2024
Pharmacist cum Branch Manager
Love Life Pharmacy and Baby Shop
01.2021 - 01.2024
Volunteer Lead Pharmacist
Lao Friends Hospital for Children
09.2019 - 02.2021
Pharmacist
Watson's Healthcare and Personal Store
09.2017 - 12.2018
Pharmacy cum Branch Manager
Mylife Healthcare
07.2015 - 10.2016
Pharmacy Store Operator
Cosway Sdn Bhd
01.2014 - 05.2015
In Patient Pharmacy Supervisor
Ministry of Health, Beaufort Hospital
05.2013 - 11.2013
Out- Patient Pharmacist
Ministry of Health, Beaufort Hospital
09.2012 - 05.2013
Pharmacist Intern
Ministry of Health, Beaufort Hospital
08.2011 - 08.2012
Pharmacist Technician
Guardian Pharmacy
05.2011 - 06.2011
Pharmacist Technician
Northern University of Malaysia, Health Center
10.2010 - 11.2010
Pharmacy assistant
Caring Pharmacy
04.2009 - 05.2009
Bachelor of Pharmacy -
National University of Malaysia
08.2007 - 09.2011
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