Siti Nurul Haziqah Abd Hayum
Sentul
Summary
Results-driven Apple Product Specialist & Technical Support Expert with a track record of $1.4M in personal sales. Extensive experience in customer engagement, technical troubleshooting, and business sales. Passionate about enhancing user experience, resolving technical issues, and optimizing sales performance in dynamic retail and tech environments. Adept at iOS troubleshooting, data migration, and cybersecurity, ensuring seamless device performance and customer satisfaction. Strong analytical thinker with a background in Neuroscience and a passion for problem-solving, process automation, and cybersecurity.
Overview
7
7
years of professional experience
Work History
Product Specialist
Apple
09.2024 - 02.2025
- Company Overview: The Exchange TRX
- Generated $1.4M in personal sales, including business partnerships and AppleCare+ upsells
- Delivered expert technical support, performing iOS troubleshooting, device restoration, and data migration
- Established long-term customer relationships, strengthening loyalty and retention
- Implemented a customer feedback system, leading to service improvements and enhanced user experience
- Conducted sales forecasting & reporting, supporting data-driven decision-making
- The Exchange TRX
Customer Experience (CX) Specialist
Agoda
08.2024 - 09.2024
- Company Overview: Kuala Lumpur
- Resolved customer issues across multiple platforms, improving satisfaction and retention
- Assisted in developing strategic plans for service enhancements
- Optimized inventory and booking management, reducing errors and increasing efficiency
- Kuala Lumpur
Website Developer
Ammar & Co
03.2024 - 06.2024
- Designed and developed a corporate website, enhancing the firm's digital presence
- Integrated an AI chatbot & direct inquiry system to streamline client interactions
- Regularly updated the website with legal case studies and news
Technical Support Specialist
OPPO Singapore
02.2024 - 06.2024
- Company Overview: Menara Shell, KL
- Completed intensive 2-month training on OPPO smartphones and IoT devices
- Handled inbound technical support (calls & emails) for the Singapore market, achieving high resolution rates
- Led repair case coordination with OPPO's Singapore Service Center, ensuring efficient service delivery
- Maintained high accuracy in case handling for OPPO's service center in Singapore
- Provided IT troubleshooting and repair coordination for Singapore Customers
- Menara Shell, KL
Research Assistant
Michigan State University
09.2017 - 12.2017
- Conducted cognitive psychology research and data analysis
- Assisted PhD candidates in laboratory experiments and documentation
Education
Cybersecurity Higher National Certificate -
Google Professional Training
03.2025
Bachelor of Science - Neuroscience, AI Minor
Michigan State University
01.2019
American Transfer Degree -
Intec Education College
Shah Alam01.2016
AS Level - Finance
Kolej Tuanku Jaafar
01.2014
Sijil Pelajaran Malaysia -
Sekolah Seri Puteri Cyberjaya
01.2012
Skills
- Apple Ecosystem Expertise
- Technical Support
- IOS Troubleshooting
- Data Migration
- Device Restoration
- Sales
- Business Development
- Revenue Growth
- CRM
- Forecasting
- Customer Experience
- Complaint Resolution
- Upselling
- User Training
- Cybersecurity
- IT Support
- Data Protection
- Network Security
- Customer Relations
- Support
- Problem-Solving
- Critical Thinking
- Quality Assurance
- Root-Cause Analysis
- Process Improvement
- Automation
- Team Collaboration
- Leadership
Languages
Bahasa Melayu
English
References
- Renie Raj Sebastian, Team Leader, OPPO Singapore, +601133641443, renie.sabasan@trans-cosmos.com.my
- Ammar Muhammad, Ammar & Co, +603-48112593, general@ammarlaw.com.my
- Sameh Hinen, Connecting Manager, Apple The Exchange TRX, +60146447553
Timeline
Product Specialist
Apple
09.2024 - 02.2025
Customer Experience (CX) Specialist
Agoda
08.2024 - 09.2024
Website Developer
Ammar & Co
03.2024 - 06.2024
Technical Support Specialist
OPPO Singapore
02.2024 - 06.2024
Research Assistant
Michigan State University
09.2017 - 12.2017
Cybersecurity Higher National Certificate -
Google Professional Training
Bachelor of Science - Neuroscience, AI Minor
Michigan State University
American Transfer Degree -
Intec Education College
AS Level - Finance
Kolej Tuanku Jaafar
Sijil Pelajaran Malaysia -
Sekolah Seri Puteri Cyberjaya
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