Summary
Overview
Work History
Education
Skills
Timeline
Intern

SERI MAHINDA A/P UNIRELTIUN

Customer Service
Tapah, Perak

Summary

As a Customer Services, I am able to deal with customers in various forms of challenges, this is because my experience working in Genting Highlands in dealing with customers from all over the world taught me the meaning of patience in work. I am also trained to work in groups and able to accept any opinion given by my colleagues.

Overview

4
4
years of professional experience

Work History

Customer Service My One Shop

My One Shop Tapah Perak
02.2023 - Current

- Greet customers and initiate conversations with the objective of marketing and selling store products.

- Help customers find items.

- Responsible for processing cash and card payments. Dealing with customer returns and exchanges.

- Keeping the store tidy and clean, this may include vacuuming and dusting. Attaching price tags to merchandise on the shop floor.



Theme Park Assistant

Resorts World Genting
10.2019 - 01.2023
  • Operate the Attraction according to the trained Standard Operating Procedures (SOP’s).
  • Manage queue lines.
  • Ensure compliance with ride restrictions.
  • Load and unload rides.
  • Ensure personal, Guest and Crew safety at all times.
  • Report any machinery failure and maintenance required to the supervisor.
  • Assist with emergency and evacuation procedures.
  • Suggest and recommend to Guests.
  • Take full ownership of the empowerment to resolve Guest challenges as soon as possible.
  • Liaise with other departments such as cleaning, maintenance and guest services on a need’s basis.
  • Maintain the dress standards set by Rides & Attractions at all times.
  • Maintain overall cleanliness of the Attraction areas.
  • Perform other duties as assigned.

Education

SPM - Art And Graphic Computer

SMK Sri Tapah`
Tapah, Perak
04.2001 -

Skills

- Microsoft Word & Excell

Timeline

Customer Service My One Shop

My One Shop Tapah Perak
02.2023 - Current

Theme Park Assistant

Resorts World Genting
10.2019 - 01.2023

SPM - Art And Graphic Computer

SMK Sri Tapah`
04.2001 -
SERI MAHINDA A/P UNIRELTIUN Customer Service