Ezra Tan
Sommelier
Bandar Puchong Jaya, Selangor,10
Summary
A Sommelier adept in cellar management and staff training. Elevated customer satisfaction and sales through expert wine recommendations and strategic inventory control. Multilingual communicator skilled in hosting wine tasting events, significantly enhancing business growth and client engagement.
Overview
3
3
years of professional experience
Work History
Sommelier
Park 90
06.2024 - Current
- Monitored conditions of wine cellar, keeping all bottles stored at appropriate temperature.
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Set up wine tastings to bring in business and promote special offerings.
- Managed wine inventory efficiently, ensuring proper storage conditions and rotation to maintain quality.
- Improved overall dining experience by attentively addressing guest inquiries or concerns regarding wine selections or pairings.
Wine Consultant
Lavo Gallery
06.2022 - 07.2023
- Successfully managed large orders for corporate events or private parties while maintaining excellent customer service standards.
- Collaborated with management to identify potential growth opportunities, resulting in the introduction of new products and an expanded customer base.
- Promoted from entry-level employee to Wine Consultant within six months due to demonstrated expertise and outstanding performance results.
- Increased repeat business by cultivating lasting relationships with clients through attentive service and genuine rapportbuilding.
- Regularly researched industry trends to remain current on emerging regions and wineries, offering unique selections to customers.
- Coordinated wine selection and restocking for cellar with over 20,000 bottles.
Wine Consultant
W Wine & Liquor Warehouse
12.2021 - 06.2022
- Promoted from entry-level employee to Wine Consultant within six months due to demonstrated expertise and outstanding performance results.
- Increased customer satisfaction by providing personalized wine recommendations based on individual tastes and preferences.
- Assisted management in inventory control, ensuring optimal stock levels for all featured wines.
- Handled questions and concerns skillfully and redirected customers toward higher profit items to increase per-ticket revenue.
Education
ASI Level 1
ASI
Kuala Lumpur03.2023
WSET Level 3
AYS
Kuala Lumpur 04.2001 -
Psychology
University of Cyberjaya
Cyberjaya 04.2001 -
Skills
Cellar Management
Staff Training and Development
Inventory Management
Multilingual Communication
Wine Tasting Events
Accomplishments
1st runner up in Malaysia Junior Sommelier Competition 2023
Timeline
Sommelier
Park 90
06.2024 - Current
Wine Consultant
Lavo Gallery
06.2022 - 07.2023
Wine Consultant
W Wine & Liquor Warehouse
12.2021 - 06.2022
WSET Level 3
AYS
04.2001 -
Psychology
University of Cyberjaya
04.2001 -
ASI Level 1
ASI