EZHAN BIN AHMAD
MANAGER, CONTENT OPERATIONS, MCO
TM HQ, CYBERJAYA
Summary
Dynamic operations manager with a proven track record at MEDIA OPERATIONS, MCO, enhancing customer satisfaction and driving team performance. Skilled in strategic planning and project management, I successfully implemented cost-saving initiatives and mentored staff, fostering a culture of collaboration and continuous improvement. Committed to achieving operational excellence and compliance.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Manager
MEDIA OPERATIONS, MCO
05.2018 - Current
- Improved internal and external customer satisfaction ratings by ensuring prompt resolution of issues and concerns - liaise with UNIFI Content Unit on daily task, liaise with TSFP Unit for new project (NGTV & IPBC Tech Refresh).
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines - to lead 7 sub-units (EPG, Traffic Scheduler, Playout Scheduler, VOD Assets, VOD Editor, VOD Subtitling & VOD Publishing).
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements - as a 'Wakil Rakyat' to manage Employee Engagement Index for any staff issues in MCO operations, as a MCO BPOC representative to handle for any OSHE issues.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards - managing the Leasing Staff yearly contract renewal, participate in annual budget planning (AOP) for MCO unit.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products - yearly KI introducing new upgraded workflows reduces cost and increase productivity.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members - Yearly KPI is to achieve 100% on MCMC regulatory requirements.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Managed cross-functional teams for successful project completion and timely delivery - lead NGTV Project for content migrations, implementing new L2V system & EPG migrations.
- Championed the adoption of new technologies and digital transformation initiatives to streamline operations, enhance data-driven decision-making capabilities, and ultimately boost overall organizational performance levels - entry level in CIIC 2023.
- Mentored junior team members in their career progression pathing endeavors towards managerial roles within the company structure framework.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks. Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard. Reduced downtime and improved productivity by maintaining equipment and scheduling regular maintenance checks.
- Improved team morale with regular feedback sessions and recognition of outstanding performance. Enhanced team productivity by providing effective training programs and performance management systems.
Asst. Manager
TRAFFIC AND SCHEDULING, MCO
08.2012 - 05.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes - managed 3 sub-units (EPG, Playout Scheduler & Traffic Scheduler).
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Asst. Manager
COMPLIANCE OPERATION, MCO
09.2009 - 07.2012
- Supervised day-to-day operations to meet performance, quality and service expectations - Compliance Operations team a 24-7 operational units.
- Scheduled staff shifts to ensure proper coverage during peak hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Asst Manager
TOYOTA SERVICE CENTER
06.2008 - 08.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Officer
SAMSUNG ELECTRONICS (M) SDN BHD
11.2006 - 05.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Education
Bachelor of Mechanical Engineering - Mechanical Engineering
UNIVERSITI TEKNOLOGI MALAYSIA
JOHOR 04.2001 -
No Degree - CERTIFICATE OF AUTOMOTIVE & DIESEL
POLITEKNIK UNGKU OMAR
Ipoh, Perak, Malaysia 04.2001 -
Skills
Team leadership
Operations management
Strategic planning
Decision-making
Performance management
Time management
Staff development
Workforce management
Project management
Problem-solving
Teamwork and collaboration
Multitasking
Certification
TM CERTIFICATE OF EXCELLENCE 2022
Timeline
Manager
MEDIA OPERATIONS, MCO
05.2018 - Current
Asst. Manager
TRAFFIC AND SCHEDULING, MCO
08.2012 - 05.2018
Asst. Manager
COMPLIANCE OPERATION, MCO
09.2009 - 07.2012
Asst Manager
TOYOTA SERVICE CENTER
06.2008 - 08.2009
Officer
SAMSUNG ELECTRONICS (M) SDN BHD
11.2006 - 05.2008
Bachelor of Mechanical Engineering - Mechanical Engineering
UNIVERSITI TEKNOLOGI MALAYSIA
04.2001 -
No Degree - CERTIFICATE OF AUTOMOTIVE & DIESEL
POLITEKNIK UNGKU OMAR
04.2001 -