EZEKIEL SAMUELJOHN SARAWANAN
SALES AND MARKETING
SHAH ALAM
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
HOLISTA BIOTECH SDN BHD
PETALING JAYA
03.2021 - Current
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
Telesales Executive
COMPASS MIND ASIA SDN BHD
DAMANASARA ERA
10.2019 - 02.2021
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Designed and implemented sales training program and documentation.
- Excellent communication skills, both verbal and written.
- Resolved problems, improved operations and provided exceptional service.
SENIOR REGIONAL CERTIFICATION ADVISOR TELESALES
BUSINESS MEDIA INTERNATIONAL SDN BHD
DAMANSARA
09.2017 - 08.2019
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Called prospective customers in designated market area to qualify leads.
- Followed up with customers to solicit further sales.
- International calls for targeted markets.
SENIOR RECOVERY OFFICER
QUEBY RECOVERY MANAGEMENT SDN BHD
PETALING JAYA
02.2016 - 09.2017
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Collaborated with other departments to verify customer compliance with payment plans.
- Negotiated payment plans with customers to prevent accounts from entering collections.
Floor Captain
SUEZ TOP VENTURES SDN BHD (MADAM KWAN)
SUBANG JAYA
03.2015 - 02.2016
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Set tables for basic and specialized services based on reservations.
- Maintained cleanliness of overall dining room.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
No Degree - SPM
SMK MAXWELL
KUALA LUMPUR 04.2001 -
Skills
Complaint resolution
Report preparation
Sales expertise
POS systems expert
Sales proficiency
Good Telephone Etiquette
Critical Thinking
Flexible and Adaptable
Decision-Making
Problem-Solving
Product and service knowledge
Scripted calls
Effective prospecting
Documentation
Cold Calling
Outbound and inbound calls
Attention to Detail
Teamwork and Collaboration
Timeline
Customer Service Representative
HOLISTA BIOTECH SDN BHD
03.2021 - Current
Telesales Executive
COMPASS MIND ASIA SDN BHD
10.2019 - 02.2021
SENIOR REGIONAL CERTIFICATION ADVISOR TELESALES
BUSINESS MEDIA INTERNATIONAL SDN BHD
09.2017 - 08.2019
SENIOR RECOVERY OFFICER
QUEBY RECOVERY MANAGEMENT SDN BHD
02.2016 - 09.2017
Floor Captain
SUEZ TOP VENTURES SDN BHD (MADAM KWAN)
03.2015 - 02.2016
No Degree - SPM
SMK MAXWELL
04.2001 -