Creativity
Alex Lau
Business Consultant
Miri, Sarawak
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Passionate and accomplished Co-Owner with track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Co-Founder
Shoebedo
Petaling Jaya
04.2022 - 11.2022
- Developed key operational initiatives to drive and maintain substantial business growth.
- Established foundational processes for business operations.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Directed market expansions to propel business forward, meet changing customer needs.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Identified business development challenges and customer concerns for proactive resolution.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored performance, identified areas of improvement and devised solutions to address areas of weakness.
- Created and maintained customer-centric culture to drive customer satisfaction and expand customer base.
Graphics Designer / Social Media Manager
Seahorse King Trading
Miri
06.2021 - 03.2022
- Created digital image files for use in digital and traditional printing methods.
- Designed creative digital displays used in online advertising for local businesses.
- Put together videos for social media, advertising, and informational purposes.
- Developed display, marketing, and packaging materials to support product branding strategies.
- Designed website layouts, templates, and unique branded looks.
- Edited and enhanced existing artwork and graphics.
- Utilized Adobe Creative Suite to develop creative designs.
- Cultivated mobile-friendly designs for variety of platforms.
- Developed graphics and visual content for social media campaigns.
- Applied color theory and composition techniques to construct appealing designs.
Facebook Live Assistant
Seahorse King Trading
Miri
03.2021 - 05.2021
- Identified issues, analyzed information and provided solutions to problems.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisting Live Sales Team during bidding of products.
Head of Customer Service
Seahorse King Trading
Miri
05.2021 - 06.2021
- Handled day-to-day customer contact via phones, faxes, and emails.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Evaluated customer service staff performance and provided constructive feedback.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
Sales Executive
Unity Stainless Steel Equipment
Miri
02.2021 - 12.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained current knowledge of evolving changes in marketplace.
- Quoted prices, credit terms and other bid specifications.
Operation Manager
Welclean Supplies (Miri) Sdn Bhd
MIRI
01.2017 - 06.2020
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
High School Diploma -
Riam Road Secondary School
Miri 04.2008 - 04.2013
Skills
Program oversight
Staff Management
Critical Thinking
Organization and Time Management
Recruiting and training
Partnership cultivation
Strategic sales knowledge
Design understanding
Interpersonal Communication
Self-Motivated
Decision-Making
Attention to Detail
Interests
Problem Solving
Challenges
Fitness
Strategic Thinking
Designs
Software
Adobe Suite
Microsoft Office
Canva
Google Suite
Timeline
Co-Founder
Shoebedo
04.2022 - 11.2022
Graphics Designer / Social Media Manager
Seahorse King Trading
06.2021 - 03.2022
Head of Customer Service
Seahorse King Trading
05.2021 - 06.2021
Facebook Live Assistant
Seahorse King Trading
03.2021 - 05.2021
Sales Executive
Unity Stainless Steel Equipment
02.2021 - 12.2021
Operation Manager
Welclean Supplies (Miri) Sdn Bhd
01.2017 - 06.2020
High School Diploma -
Riam Road Secondary School
04.2008 - 04.2013