EVON LOOI
BRANCH MANAGER
PUCHONG, SELANGOR,MALAYSIA
Summary
Dynamic Branch Manager at MUSE CRYSTAL with a proven track record in driving sales development and achieving targets. Skilled in coaching and mentoring new recruits while fostering strong relationships with clients. Expert in problem-solving and maintaining high service standards, ensuring exceptional customer satisfaction.
Overview
12
12
years of professional experience
4
4
Languages
Work History
Branch Manager
MUSE CRYSTAL
08.2022 - Current
- Oversee daily operations of the branch, ensuring smooth workflow and high service standards.
- Train, guide, and supervise new staff members to align with company values.
- Handle customer service, resolve issues, and maintain client satisfaction.
- Implement sales strategies, monitor performance, and achieve monthly targets.
- Ensure compliance with internal policies and external regulations.
- Maintained friendly and professional customer interactions.
Legal Administrative Clerk
MESSRS JOSHUA & ASSOCIATES
01.2019 - 11.2021
- Managed multiple cases simultaneously while prioritizing tasks to meet strict deadlines effectively.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate case updates.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Developed and maintained positive relationships with clients and colleagues.
- Drafted and prepared court-related documents, including divorce, probate, and property transfer cases.
- Managed online filing systems and coordinated with government agencies.
- Scheduled and facilitated client meetings for document signings and legal discussions.
- Wrote formal letters, responded to emails and customer inquiries via multiple channels.
- Followed up on legal cases with relevant departments and ensured smooth progress.
PRE SCHOOL TEACHER
MADELEINE KINDERGARDEN
01.2017 - 12.2018
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Increased parent involvement by effectively communicating with families about upcoming events, volunteer opportunities, and student progress reports.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
Legal Administrative Clerk
MESSRS CHANG & PARTNERS
01.2013 - 12.2015
- Produced and filed various legal documents and electronically preserved updated case record system.
- Filed documents with courts on behalf of attorney.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Created and printed legal documents for attorneys to review.
- Completed data entry of legal documents into electronic filing systems.
- Created and prepared legal drafts by organizing and assembling information for legal documents and forms.
- Answering phone calls and replying to emails
Education
Pre-University Qualification (STPM) - Business And Managerial Economics
SEKOLAH MENENGAH KEBANGSAAN BATU LAPAN PUCHONG
PUCHONG 04.2001 -
Skills
Strategic leadership and team management
Branch operations oversight and performance optimization
Conflict resolution and decision-making under pressure
Customer relationship management and client retention
Coaching and mentoring new recruits
Relationship building with team
Excellent problem solving when handling complaints from customers
Sales development & achieving sales targets
Creating contents, making and editing videos
Managing social media accounts with regular updates & posting
Timeline
Branch Manager
MUSE CRYSTAL
08.2022 - Current
Legal Administrative Clerk
MESSRS JOSHUA & ASSOCIATES
01.2019 - 11.2021
PRE SCHOOL TEACHER
MADELEINE KINDERGARDEN
01.2017 - 12.2018
Legal Administrative Clerk
MESSRS CHANG & PARTNERS
01.2013 - 12.2015
Pre-University Qualification (STPM) - Business And Managerial Economics
SEKOLAH MENENGAH KEBANGSAAN BATU LAPAN PUCHONG
04.2001 -
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Chinese (Cantonese)
Advanced (C1)
Chinese (Mandarin)
Advanced (C1)