Summary
Overview
Work History
Education
Skills
Timeline
Generic
Evlyina  Anak Luck

Evlyina Anak Luck

Customer Service
Kuala Lumpur

Summary

Former Cabin Crew | 5 Years Commercial Aviation Experience

Specialized in VIP guest services, personal assistance, and seamless travel experiences. Trained in safety protocols, emergency response, and high-touch hospitality with cultural sensitivity. Experienced in anticipating client needs and delivering discreet, attentive care in dynamic environments.

Overview

14
14
years of professional experience
2
2
Languages

Work History

Fitness Coach

Self-employeed
11.2020 - Current

Provided personalized wellness guidance and lifestyle support to diverse clientele.

  • Educated clients on proper techniques and safety protocols, ensuring their wellbeing and confidence in unfamiliar situations.
  • Delivered attentive, high-quality service in group and one-on-one settings, adapting to individual needs and preferences.
  • Developed strong relationships built on trust, discretion, and anticipating client needs throughout their journey.

Flight Attendant

Air Asia
04.2015 - 06.2020

Certified Flight Attendant with 5 years of commercial aviation experience, professionally trained in high-level hospitality, passenger care, and discrete personal assistance.

  • Provided attentive, personalized service to VIP and premium cabin passengers, anticipating needs and resolving concerns with professionalism and cultural sensitivity.
  • Maintained current certifications in safety procedures, emergency response, and international travel protocols through ongoing professional training.
  • Experienced in providing dedicated one-on-one care and supervision, including assisting passengers requiring special attention throughout their entire journey.

Guest Service

Air Asia
11.2012 - 03.2015

Coordinated seamlessly with service teams and venue management to ensure smooth operations and exceptional guest experiences.

  • Supported management in adapting procedures and protocols to meet evolving guest needs and service standards.
  • De-escalated high-stress situations with anxious or distressed guests, using active listening, calm reassurance, and swift problem-solving to restore confidence and comfort.
  • Managed multiple responsibilities simultaneously while maintaining attentive, personalized service and situational awareness.

Tour Coordinator

Travel Agency
01.2012 - 09.2012

Ensured seamless travel experiences by proactively addressing issues with accommodations, transportation, and itinerary arrangements.

  • Coordinated logistics for complex events and multi-day programs, managing schedules, vendor relationships, and on-ground execution.
  • Cultivated reliable networks with service providers to secure quality arrangements and responsive support for clients.

Education

High School Diploma -

Legenda Institute of Technology
Kuala Lumpur
04.2001 -

Sijil Pelajaran Malaysia

SMK Tun Abdul Razak
Serian, Sarawak, Malaysia
04.2001 -

PMR

SMK Siburan
Siburan Sarawak, Malaysia
01-2004

Skills

Safety & Emergency Response

Cross-Cultural Communication

Travel Coordination & Logistics

Discretion & Confidentiality

Timeline

Fitness Coach

Self-employeed
11.2020 - Current

Flight Attendant

Air Asia
04.2015 - 06.2020

Guest Service

Air Asia
11.2012 - 03.2015

Tour Coordinator

Travel Agency
01.2012 - 09.2012

High School Diploma -

Legenda Institute of Technology
04.2001 -

Sijil Pelajaran Malaysia

SMK Tun Abdul Razak
04.2001 -

PMR

SMK Siburan
Evlyina Anak LuckCustomer Service