Evgeniia Suvorova

Professional Hostess

St. Petersburg

Summary

Proactive and highly organized Hostess with a proven track record of delivering outstanding guest experiences. Skilled in managing reservations, optimizing seating arrangements, and resolving guest concerns with efficiency and professionalism, consistently driving higher customer satisfaction and positive feedback.

Overview

years of professional experience

Languages

Work History

Hostess

Azimut Sity Hotel 4*

01.2020 - 01.2022

Maintained and updated the guest list with daily reports to ensure accurate records and smooth operations.
Delivered a warm and professional welcome to guests, creating a memorable first impression and enhancing overall guest experience.
Efficiently managed high-volume communications, handling over 50 daily booking requests via phone and online reservations with accuracy and professionalism.

Education

Nurse - Medical

Medical College

Russia

04.2001 -

Skills

Skilled in conflict resolution, with the ability to defuse challenging situations and build positive outcomes
Strong communicator, adept at engaging with diverse audiences and conveying information clearly and effectively

Professional and approachable, consistently creating a warm and welcoming environment
Dedicated to delivering exceptional customer service, ensuring satisfaction and long-term client loyalty

Personal Information

Date of Birth: 01/07/96
Nationality: Russia

Software

Microsoft Excel

PowerPoint

Microsoft Word

Timeline