(Evelynn) Chong Yik Ying
Petaling Jaya,Selangor
Summary
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Operation and Product Management
Hong Leong Bank Berhad
01.2022 - Current
- Managed relationship with remittance service provider such as Uniqa, EMQ, Western Union (WU), Thunes & MoneyMatch to ensure smooth operation and resolve any system issue in a timely manner.
- Managed customer complaints from bank branches and digital channel.Conducted market research on competitors to understand industry trends and customer needs.
- Managed daily financial operation such as Pre-funding and Settlement.
- Conduct regular training to 226 branches to ensure all frontline are familiar with the system and product and able to provide efficient service to the customers.
- Collaborated & Coordinated internal cross-functional meetings between departments such as business finance, sales, marketing communication and IT; to ensure successful execution of product initiatives & system enhancement.
- Provided strategic guidance on feature prioritization for product development teams.
- Performed User Acceptance Testing for end to end customer journey and system enhancement.
- Generated reports that tracked key performance indicators related to product usage, adoption, revenue.
- Developed pricing models based on competitive analysis and cost-benefit considerations.
- Identified opportunities to optimize existing products and services through process improvements.
- Created detailed product requirements documents for stakeholders across the organization.
- Communicated product updates internally as well as externally with customers.
- Facilitated team brainstorming sessions to generate ideas for innovative new products.
Finance Analyst Executive
Blizzard Innovations Technology Sdn Bhd
12.2019 - 11.2020
- Business Process Outsourcing (BPO) company for a group of companies (20 companies across the region)
- Manage, review and categorize claims approval, determine cost of operation, non-operation and staff remuneration.
- Identify and analyses whether claims can be approved (over 250 claims monthly).
- Assist in the preparation of monthly financial report for management review.
- Data analysis, using database to analyses actual expenditures by each department/team monthly and updating their financial status on time
- Generate financial analysis reports, collecting operational data and identifying the spending trends, analyses monthly expenditure by comparing with last month’s and over the variances
- Monitored performance metrics, identified areas of improvement and suggested corrective measures.
- Identified cost savings opportunities through process optimization initiatives.
Account Receivable Analyst
Averis Sdn Bhd
06.2017 - 10.2019
- Process daily Accounts Receivable transactions
- Process customer’s debit and credit notes
- Prepared monthly reports summarizing account activity including aging analysis and outstanding balance summaries.
- Resolved discrepancies between customer records and bank statements.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Work closely with the company’s Business Group (BG) and to provide support whenever an issue is raised
- Ensure the month end closing is performed within schedule
- Perform reclassification during month end.
Audit Intern
H L Hong & Co
10.2015 - 03.2016
- Engaged with audit clients during audit fieldwork and assist seniors on the statement of financial position and income statement by doing fixed asset sightings, analytical review, vouching and etc.
Education
Bachelor (Honours) - Accounting, Accounting, Taxation and Auditing
Tunku Abdul Rahman University College
05.2017
Diploma (Merit) - Accounting, Accounting, Taxation and Auditing
Tunku Abdul Rahman University College
05.2014
SPM -
Sekolah Menengah Kebangsaan Damansara Jaya
12.2011
Skills
- Microsoft Office (Words, PowerPoint, Excel)
- Autocount Software
- SAP Software
- Vendor Relationship Management
- Project Management
- Business Needs Analysis
- Target Audience Analysis
- Stakeholder Communications
- Campaign Implementation
- Team Collaboration
- Data Collection
- Promotions Planning Skills
- Campaign Development
- Invoice Verification
- Event Logistics
- Business Performance Analysis
- Market Share Growth
- Decision-Making
- Relationship Building
- Customer Complaint Resolution
Languages
Chinese (Mandarin)
First Language
English
Advanced
C1
Malay
Advanced
C1
Chinese (Cantonese)
Upper Intermediate
B2
Japanese
Elementary
A2
Korean
Elementary
A2
Accomplishments
- Recognized as Employee of the year 2023 for outstanding performance and team contributions.
- Developed new customer journey that significantly impacted efficiency and improved operations.
- Selected as committee member, lead and successfully organized Department Chinese New Year Celebration for over 200 employees within 1 month.
Referral
Ms Ong Shi Jie (CJ)
Head of Payments, Partnership & Unsecured Lending
Contact will be given upon request
.
Mr Kong Chee Seong (Vincent)
Head of Retail Remittance
Contact will be given upon request
Timeline
Operation and Product Management
Hong Leong Bank Berhad
01.2022 - Current
Finance Analyst Executive
Blizzard Innovations Technology Sdn Bhd
12.2019 - 11.2020
Account Receivable Analyst
Averis Sdn Bhd
06.2017 - 10.2019
Audit Intern
H L Hong & Co
10.2015 - 03.2016
Bachelor (Honours) - Accounting, Accounting, Taxation and Auditing
Tunku Abdul Rahman University College
Diploma (Merit) - Accounting, Accounting, Taxation and Auditing
Tunku Abdul Rahman University College
SPM -
Sekolah Menengah Kebangsaan Damansara Jaya
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