Eva Natassha Yosof

Malaysia Airlines, Air Asia, Amal by Malaysia Airlines

Kuala Lumpur

06.2014 - 11.2019

Answered passenger questions and provided solutions to issues arising during flights.
Verified aircraft and passenger compliance with policies, regulations and safety guidance.
Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Ensured safety and comfort of customers onboard aircraft.
Offered personalized assistance to children, elderly and passengers with special needs.
Controlled entertainment for passengers through onboard video and audio systems.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Identified issues, analyzed information and provided solutions to problems.
Maintained excellent attendance record, consistently arriving to work on time.