Euniceruth Velu
Front Desk Supervisor
Kuala Lumpur,14
Summary
Talented Front Desk Supervisor with a proven track record of success in the hospitality industry. Demonstrates strong communication and organizational skills, as well as the ability to effectively manage a team. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor
Hotel Club Dolphin KL
1 2021 - 1 2023
- Responsible for guest reservation, monitoring guest and email enquiries
- Direct experience with maintaining reservation system, room assignment and processing hotel documents
- Hiring, managing and developing junior administrative
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities
Front Desk Assistant
Metropol Hotel
01.2018 - 01.2021
- Responsible for guest reservation, monitoring guest and email enquiries
- Direct experience with maintaining reservation system, room assignment and processing hotel documents
- Hiring, managing and developing the junior administrative
Cake Decorator
King's Confectionery Malaysia
01.2016 - 01.2017
- Designs, prepares, and decorates cakes according to customer specifications
- Delivers cakes directly to customer, when necessary
- Fills customer special orders and quotes accurate pricing, both in person and by phone
Promoter
Tesco Manjalara Kepong
01.2011 - 01.2013
- Setting up and maintaining demonstration area, such as a table, stand or booth at various events
- Employing interactive materials such as videos, charts, or slideshows to share information about product or service, when necessary
- Recording transactions and stock levels
- Processing customers payments
Education
High School Diploma -
Sekolah Menengah Kebangsaan Taman Ehsan
Kuala Lumpur, Malaysia 04.2024 -
Skills
Administrative
Time Management
Staff Supervision
Reservation Management
Exceptional communication
Customer Service Management
File Management
Hospitality services
Scheduling and Planning
Problem-solving skills
Listening Skills
Complaint resolution
Personal Information
- Date of Birth: 02/18/1992
- Nationality: Malaysian
Languages
English
Tamil
Tamil
Timeline
High School Diploma -
Sekolah Menengah Kebangsaan Taman Ehsan
04.2024 -
Front Desk Assistant
Metropol Hotel
01.2018 - 01.2021
Cake Decorator
King's Confectionery Malaysia
01.2016 - 01.2017
Promoter
Tesco Manjalara Kepong
01.2011 - 01.2013
Front Desk Supervisor
Hotel Club Dolphin KL
1 2021 - 1 2023
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