Bakery
EUNICE CHOO JIA HUI
Advance Waitress
Johor Bahru, Johor
Summary
Dynamic and customer-focused professional with experience at HAIDILAO HOTPOT SDN BHD MALAYSIA, excelling in service quality and order accuracy. Proven ability to enhance guest experiences and drive sales through effective upselling and relationship building. Skilled in cash handling and problem-solving, ensuring smooth operations and customer satisfaction.
Motivated waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Restaurant Waiter
HAIDILAO HOTPOT SDN BHD MALAYSIA
01.2023 - Current
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Cashier and Sales
Huawei
04.2020 - 10.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Education
No Degree -
SMK IMPIAN EMAS
Johor Bahru, Johor, Malaysia 04.2001 -
Skills
Service quality
Order taking
Table setting
Customer service
Cleanliness
Problem-solving
Cash handling
Mixed drinks
Customer loyalty programs
Interests
Solving jigsaw puzzle
Timeline
Restaurant Waiter
HAIDILAO HOTPOT SDN BHD MALAYSIA
01.2023 - Current
Cashier and Sales
Huawei
04.2020 - 10.2022
No Degree -
SMK IMPIAN EMAS
04.2001 -
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