Eugene Yap
Klang,Selangor
Summary
Throughout my career, I have worked with a variety of different agents, shippers, and consignees to arrange shipments based on various terms. If you're looking for a logistics professional who can bring a positive, can-do attitude, strong work ethic, and deep industry knowledge to your organization, please do get in touch
Overview
2025
2025
years of professional experience
2008
2008
years of post-secondary education
4
4
Languages
Work History
Assistant Sales Support Manager
Rhenus Logistics Sdn Bhd
03.2024 - Current
- Regularly communicated results from KPI tracking to line Manager for informed decision-making related to resource allocation, staffing levels, or other critical initiatives impacting company growth potential.
- Achieved established KPI for Sales Support team and individual performance through teamwork and focus on customers.
- Communicated progress of weekly and monthly initiatives to internal sales teams.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increase extra 30% quotation numbers within 6 months.
- Liaised with Regional team to files rates for key account customers.
- Liaised with shipping liner / co-loader to filed rates.
Sales Support Executive
Rhenus Logistics Sdn Bhd
08.2023 - 03.2024
- Supporting Business Development teams to generate quotation.
- Being number 1 highest number of quotation issuer in forst 3 months.
- Liaise with shipping liner / Co-loader for rates sourcing and prepare quotation.
- Handle a few biggest accounts (Such as Bernas / Samsonite / DPO / A.W. Faber Castell)
Indoor Sales Executive
DT Global Freight Sdn Bhd
4 2023 - 08.2023
- Daily cold calling /Average 30 calls in a day
- Prepare quotation based on customer's needs (EXW/Cross trade/DDU/DAP/FCA/CIF)
- Self-motivated, goal-oriented, and able to work effectively both independently and in team environments
- Collaborated with operations and logistics teams to ensure seamless service delivery and customer satisfaction
Customer Service Senior Executive
NYS International Freight Sdn Bhd
01.2020 - Current
- Communicated with customers through phone calls, online chats and emails to assist customer needs and provide solutions
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls
- Provided customers with advice and guidance to increase customer satisfaction and loyalty
- Kept up-to-date on company best practices, procedures and regulations to meet customer needs
- Identified customer needs by listening attentively and connecting to relevant departments or personnel
- Well versed shipping incoterms and advise the best solutions/economic ways to clients before proceed shipments
- Giving advice/guideline to new customers or those whom are first time importer or exporter
- Dealt with carriers (both online or offline) to check rates or place export booking
- Dealt with forwarding agent/haulage or transporter to follow up on custom process & cargo delivery
- Dealt with shipper and consignee for shipment arrangement according to shipment term and requirement
Assistant Forwarding Manager
Eastway Express (M) Sdn Bhd
02.2019 - 01.2020
- Arranged insurance coverage for goods, promptly and professionalism assisting clients in the event of a claim
- Act as consultancy to advice customer custom formalities / HS code based on product name/specification/MSDS/COA
- Hands on on custom declaration K1/K2/K3/K8/K9
- Meet customer officer on behalf of shipper/consignee to explain/justify product HS code to avoid extra import duty and taxes being charged
- Verified accuracy and completion of shipping documentation and necessary certifications, preparing ahead of despatch deadlines
- Booked and documented inbound and outbound deliveries, maintaining accurate, detailed service records
- Built positive relationships with hauliers and suppliers to enhance smooth-running business logistics
Assistance Customer Service & Sales Manager
Round-The-World Logistics Corp (M) Sdn Bhd
05.2018 - 01.2020
- Managed all client inquires through resolution to enhance customer satisfaction ratings
- Recruited, managed and mentored average of 5 new customer service representatives per year
- Communicated regularly with team members to maintain clearly defined expectations
- Monitored daily activities of 7-9 customer support teams
- Resolved customer questions, issues and complaints efficiently to reach mutually beneficial solutions
- Supervised customer service representatives
- Interviewed and recruited suitable candidates to the department
- Provide daily report to key account
- Volumes is about 150-200teus per month
Assistant Manager, Forwarding
Globelink Container Line (M) Sdn Bhd
12.2008 - 04.2018
- Monitored daily operation for total 10 headcounts including dispatach and runner
- Helped less experienced staff manage daily assignments
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfilment of organizational objectives
- Generated strategic weekly Key Performance Indicator (KPI) targets, motivating and incentivizing staff to continually achieve and exceed expectation
- Recruited high-performing and accomplished team members, nurturing talent to develop skilled and capable workforce
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success
- Maintained positive, professional working environment to optimise staff and customer satisfaction
- Supervised and delegated tasks to employees to meet key productivity targets
- Scheduled weekly department meeting
- Assign/arrange Day to day operation workflow (dispatch and runners)
- Implemented SOP to improve workflow efficiency and enhance regulator compliance
- Taking minutes during department & weekly HOD meetings
Education
SPM -
SMK (P) Raja Zarina
Skills
Customer service
Team player
Multidisciplinary teamwork
Results-driven
Ability to multitask
Communication & interpersonal skill
Decision-making
Product knowledge
Goals and performance
Timeline
Assistant Sales Support Manager
Rhenus Logistics Sdn Bhd
03.2024 - Current
Sales Support Executive
Rhenus Logistics Sdn Bhd
08.2023 - 03.2024
Customer Service Senior Executive
NYS International Freight Sdn Bhd
01.2020 - Current
Assistant Forwarding Manager
Eastway Express (M) Sdn Bhd
02.2019 - 01.2020
Assistance Customer Service & Sales Manager
Round-The-World Logistics Corp (M) Sdn Bhd
05.2018 - 01.2020
Assistant Manager, Forwarding
Globelink Container Line (M) Sdn Bhd
12.2008 - 04.2018
Indoor Sales Executive
DT Global Freight Sdn Bhd
4 2023 - 08.2023
SPM -
SMK (P) Raja Zarina
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