Eugene Sia Bi Wan
Student
Kuala Lumpur,14
Summary
Second-year Psychology student at UCSI University with a strong passion for understanding human behavior and conducting research. Known for being calm, observant, and detail-oriented, I bring adaptability, eagerness to learn, and a commitment to growth. Seeking opportunities to gain practical experience and develop skills for a future career in psychology.
Overview
2024
2024
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Freelancer Insurance Agent
Prudential Assurance Malaysia Berhad
Miri, Sarawak
03.2023 - 05.2023
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Customer Service Representative
WEALTH BRIDGE PLT
Kuching, Sarawak
12.2022 - 02.2023
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Volunteer
Pusat Ehsan (Special Needs School)
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
Education
Bachelor of Arts - Psychology (Hons)
UCSI University
Kuala Lumpur, 14 05.2023 - Current
General Certificate of Education (Advanced Level) -
Pusat Tingkatan Enam Sengkurong
Brunei Darussalam 01.2021 - 12.2022
Skills
- Recordkeeping
- Fundraising
- Volunteer recruitment
- Documentation and reporting
- Event photography
- Photography editing
- Video editing
- Microsoft Word
- Microsoft Excel
- SPSS Data Analysis
Customer service
Customer follow-up
Leads prospecting
Extracurricular Activities
Badminton Club Vice President
Ping Pong Club Member
Student Council Member
Basketball Club Vice President
Dodgeball Club Member
Arts and Craft Club Member
References
Available Upon Request
Timeline
Bachelor of Arts - Psychology (Hons)
UCSI University
05.2023 - Current
Freelancer Insurance Agent
Prudential Assurance Malaysia Berhad
03.2023 - 05.2023
Customer Service Representative
WEALTH BRIDGE PLT
12.2022 - 02.2023
General Certificate of Education (Advanced Level) -
Pusat Tingkatan Enam Sengkurong
01.2021 - 12.2022
Volunteer
Pusat Ehsan (Special Needs School)
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