Eugene Sia Bi Wan
Kuala Lumpur
Summary
Second-year Psychology student at UCSI University with a strong passion for understanding human behavior and conducting research. Known for being calm, observant, and detail-oriented, I bring adaptability, eagerness to learn, and a commitment to growth. Seeking opportunities to gain practical experience and develop skills for a future career in psychology.
Overview
2024
2024
years of professional experience
Work History
Volunteer
Pusat Ehsan (Special Needs School)
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
Freelancer Insurance Agent
Prudential Assurance Malaysia Berhad
03.2023 - 05.2023
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Customer Service Representative
WEALTH BRIDGE PLT
12.2022 - 02.2023
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Bachelor of Arts - Psychology (Hons)
UCSI University
Kuala Lumpur, Malaysia05-2026
General Certificate of Education (Advanced Level) -
Pusat Tingkatan Enam Sengkurong
Bandar Seri Begawan, Brunei Darussalam12-2022
Skills
- Recordkeeping
- Fundraising
- Volunteer recruitment
- Documentation and reporting
- Event photography
- Photography editing
- Video editing
- Microsoft Word
- Microsoft Excel
- SPSS Data Analysis
Languages
Chinese (Mandarin)
Native language
English
Proficient
C2
Malay
Upper intermediate
B2
Timeline
Freelancer Insurance Agent
Prudential Assurance Malaysia Berhad
03.2023 - 05.2023
Customer Service Representative
WEALTH BRIDGE PLT
12.2022 - 02.2023
Volunteer
Pusat Ehsan (Special Needs School)
Bachelor of Arts - Psychology (Hons)
UCSI University
General Certificate of Education (Advanced Level) -
Pusat Tingkatan Enam Sengkurong
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