Eugene Ng Chee Keong
Project Manager
Subang Jaya
Summary
Experienced project leader with 20 years in IT and aviation-focused programs, seeking to contribute to Malaysia Airlines’ strategic transformation as a Manager in the PMO. Brings proven success in governance, project portfolio oversight, cross-functional collaboration, and process optimization. Strong passion for organizational efficiency, change management, and continuous improvement aligned with corporate goals.
Overview
21
21
years of professional experience
6022
6022
years of post-secondary education
2
2
Languages
Work History
Project Manager (Philippine Airlines)
SITA AERO
05.2024 - Current
- Managed projects from inception to closure, ensuring on-time, on-budget delivery across diverse industries
- Lead cross-functional, geographically dispersed teams, tracking project activities and schedules to ensure alignment with goals
- Proactively identified and mitigated project risks, ensuring timely resolution of issues and adherence to project timelines
- Collaborate with internal and external stakeholders, maintaining continuous communication to ensure successful project outcomes
- Delivered clear and concise project documentation, including status reports, change requests, risk logs, and lessons learned
- Developed and implemented communication and resource strategies to optimize project efficiency
- Worked closely with customers to ensure project objectives met their expectations, fostering strong customer relationships
- Established and maintained project governance frameworks, ensuring that all projects adhered to best practices and corporate standards
- Monitored project compliance with organizational policies and governance structures, ensuring accountability and transparency throughout the project lifecycle
- Managed financial aspects of projects, including budget oversight, margin improvements, and financial reporting to senior management
- Utilized project management best practices to successfully handle multiple projects with varying scope and complexity
- Led cybersecurity and infrastructure initiatives within the aviation and telecommunications sectors
Professional Service Manager (Optus Australia account)
INFOSYS (MALAYSIA) SDN. BHD.
05.2023 - 05.2024
- Establish resource plan with associate directors and portfolio managers on workload allocation among project managers
- Collaborated with project team to implement robust project governance frameworks to ensure compliance with organizational standards, maintain accurate project documentation, and support efficient project delivery
- Prepared and led consolidated project status reports, tracking team performance, financial forecasts, budget, and resource utilization to provide transparent updates to stakeholders via email, bi-weekly governance meetings, and project management tools like Microsoft Project, ensuring optimized project outcomes and risk mitigation
- Provide and arrange training for ongoing support to team members to ensure adherence to project governance standards and best practices
- Recommended and implemented methods, tools, and procedures to drive continuous improvement in project management capabilities, conducting quality assurance reviews to proactively identify and resolve issues, enhancing team efficiency and project delivery quality
- Manage team conflicts & promote positive teamwork
- Formerly GEIM
- Supported Optus Australia by enforcing governance procedures across the Professional Services (PS) Team, ensuring timely project closure and billing
- Led efforts to chase project managers and streamline billing processes, contributing to the achievement of $6 million in year-end revenue for Optus Australia
Project Manager (Optus Australia account)
INFOSYS (MALAYSIA) SDN. BHD.
06.2017 - 05.2023
- Managed a total of 45 projects to date with an accumulated total value of $1,550,000
- Successfully delivered a total of 40 projects within the project scope, budget & timeline
- Formerly GEIM
- Lake Maintenance Pty Ltd: Deployed SD-WAN project with Fortinet & Mail Marshall solutions for 12 branch offices & two data centres across Australia
- The project was completed within budget despite a delay of two months due to civil work at one of the sites that prevented a new fibre line from being installed
- City of Ryde (Town Council) Webex Cloud Calling & MS Teams: Migrated CoR's unsupported call centre to Webex Cloud Calling and Microsoft Teams solution
- Organized business requirement workshops for a comprehensive understanding of the existing call centre system
- Planned training sessions for CoR's service desk agents and smoothly transitioned the system to Optus's OETAC support team
- AON Manage Router Service: Deployed 104 Juniper routers across Australia ahead of schedule after initiating an internal escalation for management support to speed up Optus's carriage service delivery
Project Manager (IT Infrastructure)
HP ENTERPRISE
10.2016 - 04.2017
- Implemented a Secure Service Network (SSN) solution for Affin Bank's Transition & Transformation program, completing the project a week ahead of schedule through rebaselining and allocating additional resources to critical tasks
- Led the initial phases of Affin Bank's 2,000 sq ft production Data Center construction, re-base line project cost and schedule to address client's additional requirement to segregate server and network infrastructure into separate rooms
- Collaborated closely with multiple vendors to manage construction activities, laying a strong foundation for successful project execution and alignment with revised objectives
Project Manager (IT Infrastructure)
IBM GLOBAL DELIVERY CENTRE
03.2015 - 10.2016
- Successfully closed 7 projects within 1.5 years for Westpac New Zealand, totalling NZD316,224, with client savings of NZD69,272
- Replaced four IBM XB60 data servers with IBM XB62, achieving a 5% cost savings and reducing installation time from two weeks to five days
- Migrated unmanaged VMs from IPAS to IBM's NVE platform, saving 8% of the project budget by not migrating unused storage
Project Manager (WiFi Hotspot)
WIRE & WIRELESS SDN BHD
10.2011 - 03.2015
- Deployed a total of 524 TM WIFI Hotspot access points within Peninsular Malaysia, which contributed to a yearly income of RM960,000 to the company
- Acquired high-traffic locations for TM WIFI Hotspot deployment including AEON Big, MidValley Megamall, The Gardens, Pudu Sentral, Sunway Medical Centre, Bukit Bintang Plaza & UNITEN
ITO Service Delivery Consultant, Asset & Configuration Management Department (Shell Account)
HP ENTERPRISE
02.2006 - 10.2011
- Company Overview: formerly Shell IT
- Manage computer lifecycle infrastructure processes from purchase to disposal
- Regularly inspect the computer's primary database to ensure that the information is current, accurate & secure
- Coordinate with different Shell business focal points to perform monthly cost savings clean-up for all unused computers
- Support users & coordinate with various support teams to solve issues related to the computer lifecycle processes or the primary database
- Formerly Shell IT
IT EXECUTIVE
SAATCHI & SAATCHI SDN BHD
12.2003 - 01.2006
- Provided hardware & software support to the organisation which includes server & workstation upgrades, backup & disaster recovery monitoring, user account setup & security administration
- Perform regular system backups & recovery procedures, closely following SOPs to ensure system security
- Work with the finance department to procure all I.T
- Related equipment such servers, computers, printers, projectors, software & their licenses
Education
Master of Professional Counselling - Counseling
University of Malaya
Kuala Lumpur, Malaysia10-2020
Multimedia Systems
Victoria University of Technology
Subang Jaya, Selangor, Malaysia 04.2001 - 01.2003
Pre-Diploma in Computer Studies - Computer Studies
Sunway College
Subang Jaya, Selangor, Malaysia07-2000
Sijil Pelajaran Malaysia -
Sekolah Menengah La Salle Petaling Jaya
Petaling Jaya, Selangor, Malaysia12-1999
Skills
Project Management
Risk management
Schedule management
Team collaboration
Document management
Customer relations
Budgeting and forecasting
Productivity improvement
Progress reporting
Verbal and written communication
Change control processes
Processes and procedures
Scope management
Stakeholder communications
Vendor management
Timeline
Project Manager (Philippine Airlines)
SITA AERO
05.2024 - Current
Professional Service Manager (Optus Australia account)
INFOSYS (MALAYSIA) SDN. BHD.
05.2023 - 05.2024
Project Manager (Optus Australia account)
INFOSYS (MALAYSIA) SDN. BHD.
06.2017 - 05.2023
Project Manager (IT Infrastructure)
HP ENTERPRISE
10.2016 - 04.2017
Project Manager (IT Infrastructure)
IBM GLOBAL DELIVERY CENTRE
03.2015 - 10.2016
Project Manager (WiFi Hotspot)
WIRE & WIRELESS SDN BHD
10.2011 - 03.2015
ITO Service Delivery Consultant, Asset & Configuration Management Department (Shell Account)
HP ENTERPRISE
02.2006 - 10.2011
IT EXECUTIVE
SAATCHI & SAATCHI SDN BHD
12.2003 - 01.2006
Multimedia Systems
Victoria University of Technology
04.2001 - 01.2003
Master of Professional Counselling - Counseling
University of Malaya
Pre-Diploma in Computer Studies - Computer Studies
Sunway College
Sijil Pelajaran Malaysia -
Sekolah Menengah La Salle Petaling Jaya
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