ESWARI SELWAM
Ayer Tawar
Summary
Proficient Graphic Designer knowledgeable about logos, marketing materials, and website design. Demonstrated success at providing complete business services to corporate clients.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Billing Customer Service Representative
ASTRO MALYSIA HOLDING BERHAD
Kuala Lumpur, Malaysia
12.2023 - Current
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Described product and service details to customers to provide information on benefits and advantages.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Facilitated cross-functional initiatives aimed at enhancing overall customer experience throughout the billing process.
- Enhanced customer satisfaction by efficiently resolving billing issues and disputes.
- Reduced customer complaints by proactively addressing recurrent billing concerns and implementing corrective measures.
- Kept high average of performance evaluations.
Administrator
Rsk Group
SITIAWAN
04.2022 - 11.2023
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Arranged meetings and appointments and updated records to assist management.
- Monitored and tracked budgets and expenses.
- Conducted research to evaluate systems design and process efficiency.
- Created visuals and renderings communicating product design concepts.
- Streamlined document preparation by effectively utilizing software tools such as Microsoft Office Suite for drafting reports, presentations, and spreadsheets.
Graphic Designer
Periklanan Manjung
Sitiawan, Perak, Malaysia
03.2020 - 03.2021
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Created digital image files for use in digital and traditional printing methods.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Completed final touches for projects such as images sizes and font selection.
- Conceptualized creative designs for print materials, banners, and signs.
- Developed graphics and visual content for social media campaigns.
- Edited and enhanced existing artwork and graphics.
- Developed innovative designs for variety of clients in graphic design industry.
- Implemented feedback and suggestions from clients to improve designs.
Education
Diploma in Teknologi Perisian Multimedia
ILP Kuala Langat
Kuala Selangor, Selangor, Malaysia2019
Certificate in Teknologi Multimedia
IKBN Seri Iskandar
Seri Iskandar, Perak, Malaysia2018
Skills
Invoice Processing
Print design
Graphic Design
Logo creation
Social Media Design
Logo design
Teamwork and Collaboration
Payment Processing
Sales Support
Invoice Processing
Languages
English, Malay, Tamil
Native language
English
Upper intermediate
B2
Malay
Upper intermediate
B2
Tamil
Proficient
C2
Certification
Participation in program design TRANSFORMASI NASIONAL 2050
Software
MICROSOFT
ADOBE
Timeline
Billing Customer Service Representative
ASTRO MALYSIA HOLDING BERHAD
12.2023 - Current
Administrator
Rsk Group
04.2022 - 11.2023
Graphic Designer
Periklanan Manjung
03.2020 - 03.2021
Diploma in Teknologi Perisian Multimedia
ILP Kuala Langat
Certificate in Teknologi Multimedia
IKBN Seri Iskandar