Learning new technologies/ online courses
ESTHER UJUNWA ENECHI
Receptionist
Guangzhou, China
Summary
Enthusiastic and detail-oriented Hotel Receptionist with two years of experience in high-volume hospitality environments. Proven track record in providing exceptional guest service, managing reservations, and resolving issues efficiently. Skilled in Microsoft office and dedicated to enhancing guest satisfaction scores.
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
12
12
years of professional experience
1
1
Language
Work History
Receptionist
Mercy Dominion Restaurants
12.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Answered phone promptly and directed incoming calls to correct offices.
Hotel Receptionist
Super Royal Hotel and Suite
01.2014 - 06.2016
- Managed front desk operations, including guest check-in/check-out for eighty (80) rooms hotel, ensuring a welcoming and professional atmosphere.
- Increased guest satisfaction scores by 75% through personalized service and prompt, proactive problem-solving.
- Handled an average of fifty-five phone calls and online reservations daily, maintaining high accuracy in guest data.
- Processed payments, handled billing queries, and managed safe-deposit boxes with strict adherence to security protocols.
- Collaborated with housekeeping and maintenance departments to ensure rooms were prepared for arriving guests.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Boosted guest loyalty with attentive assistance, personalized recommendations, and genuine interactions.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
- Coordinated transportation arrangements for guests as needed, liaising with external providers for seamless experiences.
Education
Bachelor of Science - Environmental Science and Resources Management
National Open University of Nigeria
Anambra, State, Nigeria 04.2001 -
Skills
Check-in/Check-out
Reservations
Guest Relations
Verbal and written communication
MS Office Suite
Problem-Solving
Phone etiquette
Multitasking
Crisis Management
Data entry
Calm demeanor
Teamwork and collaboration
Interests
Traveling and cultural exchange
Sports( football and fitness training)
Reading(business, self-development, leadership books)
Timeline
Receptionist
Mercy Dominion Restaurants
12.2025 - Current
Hotel Receptionist
Super Royal Hotel and Suite
01.2014 - 06.2016
Bachelor of Science - Environmental Science and Resources Management
National Open University of Nigeria
04.2001 -