Esther Chong Suk Yee

• Oversee daily operations of the branch, ensuring smooth and efficient functioning.
• Lead and mentor a team of 30 employees, fostering a positive and productive work environment.
• Implement sales strategies to achieve and exceed branch targets.
• Manage inventory levels, ensuring optimal stock availability and minimizing shrinkage.
• Handle customer inquiries and complaints, providing exceptional service to enhance customer satisfaction.
• Conduct regular performance evaluations and provide feedback to staff for continuous improvement.
• Coordinate with the Branch Manager to develop and execute promotional campaigns.
• Ensuring store operation follow standards, including stocking & cleaning.
• Recruit, Train, Discipline, challenge, motivate, encourage and provide constructive guidance to team of effective operations.
• Providing leadership; example and direction to all employees.
• Completing Tasks assigned with accurately & efficiently.
  Checking & Ensuring Daily Sales and bank in correctly.
• Checking & Ensuring Petty Cash in tally & usage.
• Assist Branch manager on arrangement & ensuring completion of preparation Stock Take

Process monthly payroll, allowances for the selected companies.
•Checking monthly payroll reconcile report – overtime, allowances, deduction etc (all Dollars, M & H, etc)
•Checking all types of letters & ensure letters has sent out to the respective store, file and update accordingly.
•Fully in-charge of payroll checker for ( all Dollars, M & H, etc)
•Assist in oversees submission team – ensure accurate and on time payment of all the allowances, filing system etc.
•Fully in-charged of SOCSO claim, ensure proper record into the SOCSO folder and on-time submission of SOCSO claim.
•Prepare monthly payroll report.
•Set up new company information in Orisoft System as and when is required.
•Process monthly housekeeping and process leave entitlement for new staff as and when is required.
•Follow up the resigned staff, breach of contract cases, documents required by JTK, SOCSO etc
•Others ad hoc assignment shall be informed from time to time.
KPI

• Oversee daily operations of the branch, ensuring smooth and efficient functioning.
• Lead and mentor a team of 50 employees, fostering a positive and productive work environment.
• Implement sales strategies to achieve and exceed branch targets.
• Manage inventory levels, ensuring optimal stock availability and minimizing shrinkage.
• Handle customer inquiries and complaints, providing exceptional service to enhance customer satisfaction.
• Conduct regular performance evaluations and provide feedback to staff for continuous improvement.
• Coordinate with the Branch Manager to develop and execute promotional campaigns.